Examiner Standards Manager

Job title:

Examiner Standards Manager

Company

British Council

Job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.Examiner Standards ManagerDepartment: Exams, Global Delivery (English & Exams).
Contract type: Indefinite Contract (36 hours per week)
Pay band: Payband 7
Salary: £30,839 plus £3,300 London Market Allowance for those based in the London area only.Benefits Include, but are not limited to:

• 32 days annual leave, in addition to public holidays
• 3 days volunteering leave
• Career average defined benefit pension scheme

Location: UK – London, Cardiff, Manchester, Edinburgh or Belfast Only.
Closing Date: Sunday 1st September 2024 at 23:59 UK time.Requirements:

• Candidates must have the pre-existing, legal right to work in the UK at the time of application.
• Mobility, relocation and visa sponsoring support will not be provided.

British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.The Team:English and Examinations Strategic Business Unit (E&E) enables people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. The British Council’s vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the partner of choice for UK professional and school exam providers, enabling international distribution of their qualifications.The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business continues to grow and evolve in order to maintain its position in a fast-changing operating context.The business has been through extensive change and has developed many standardised processes and systems across the globe to deliver efficiencies, however there is a need to constantly iterate and develop these in response to changing customer needs, increased levels of competitions and new technologies.The Role:This role will include but is not limited to:

• Ensure the reliable marking of IELTS Speaking tests on all online testing platforms
• Ensure regular IELTS monitoring and training of online Speaking Examiners takes place
• Ensure appropriate follow up actions and support is provided to IELTS Speaking Examiners on all online testing platforms
• Develop and implement policies and procedures for online IELTS testing during and subsequent to the roll out phase of the project.
• Report to the Examiner Hub Managers and be part of the Global Exams Delivery – Operations Team within the Delivery Function, a key part of the English & Exams Strategic Business Unit (SBU).

Accountabilities:

• Screening applications by working with the resourcing team to ensure suitable and sufficient examiner coverage.
• Ensures Examiner compliance with both PSN procedures and VCS delivery procedures by carrying out regular monitoring and ensure appropriate follow up actions and support is provided.
• Training and standardising examiners in all online delivery products.
• Prioritises work and resolves day-to-day operating resource issues for Examiner Hub team, to ensure high quality, consistent and efficient services are delivered.
• Makes recommendations to senior managers on procedural improvements, resource requirements and other operational initiatives to drive enhance team performance, cost effectiveness, service quality and efficiency.
• Uses standardised processes to performance manage Examiners and Senior Examiners to ensure that the team are compliant with agreed policies.
• Conducts training for new Examiners as required.
• Conducts standardisation for current Examiners as required.
• Conducts training for Senior Examiners as required.
• Sets and oversees marking for Examiners, holding them to account for achieving agreed performance targets that are aligned to Examiner Hub priorities and goals. Time horizons are likely to be monthly – quarterly.
• Actively applies coaching and performance feedback techniques to maximise Examiner productivity and motivation in a high volume/pressurised delivery environment.

Requirements of the role

• Current active IELTS Examiner with substantial examining experience
• Demonstrable line management /performance management experience.
• An excellent certification and monitoring for Speaking.
• Demonstrable experience in conducting training workshops and/or seminars with teachers or other professional colleagues.
• Demonstrable ability to deliver in a pressured environment

Closing Date: Applications will close at 23:59 on Sunday 1st September 2024 UK Time.Interviews will be held around the middle of September 2024.You must have the legal right to work in the UK at the time of application.A connected and trusted UK in a more connected and trusted world.Equality , Diversity, and Inclusion (EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you have any problems with your application please emailPlease note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

Expected salary

Location

Manchester – London

Job date

Thu, 08 Aug 2024 05:33:07 GMT

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