Royal Bank of Canada
Job title:
Expert bilingue en la matière et chef d’équipe
Company
Royal Bank of Canada
Job description
Résumé du travailDescription du posteWhat is the opportunity?Manages and leads a Department of leasing transaction experts in a client fulfillment/servicing Centre, operationalizing client care strategies, providing direction relative to the identification of process and efficiency improvements, problem resolution and the integration/implementation of new initiatives and activities. Responsible for the attainment and maintenance of established service standards (ie. Client Service Commitments). Accountable for the delivery of the department/functions goals and objectives, while managing against business plan, operational/credit risk mitigation and enhancing the client experienceWhat will you do?Provides quality leadership and direction to employees in a centralized fulfillment and servicing environment who:Act as a single point of contact – middle office – for RBC clients, Leasing Sales Managers, Leasing Vendors and legal parties providing deep knowledge and experience of RBC Leasing products and services to ensure a positive client experience and mitigation of risk.Responsible for efficient and effective end to end co-ordination and service delivery of standard leasing transactions and required documentation etc.. completed in accordance with applicable level of priorityResponsible for Business Planning development and management relative to RBC strategies and business/functional objectives.Lead, execute and escalate service quality initiatives to provide consistent service within established Client Service CommitmentsTakes ownership of escalated client and/or sales/service partner issues as a priority ensuring resolution at source. Works with team to complete cause and effect analysis ensuring gap mitigation plans are implementedProvides operational direction by identifying and planning service improvement optionsResponsible for all efforts to institutionalize “operational/credit risk” within a CentrePlays active role in building both internal and external networks to capitalize on business opportunities and sales/service efficiency and effectiveness. Strong ability to create win-win outcomes through partnerships.Leads and directs RBC/RCAP and/or product/process initiatives with senior management.Ensures adherence of Operations Risk, Compliance and AML policies, processes and procedures as per Folio guidelines to mitigate operational/credit riskEnsures Department employees are aware of RBC Key Behaviours and consistently demonstrates their positive impact on business and individual performance: Put clients first, Collaborate as partners, Develop people, Act on our accountabilities, Make decisions faster and Prioritize for greatest impactWhat do you need to succeed?Must-havePrevious People Management experience – minimum 3 yearsPrevious Lending/Leasing experienceStrong knowledge of MS Office (Excel and Word).Centre of expertise on equipment financing documentation. Knowledge and understanding of credit policies, security documentation, systems abilities and policies.Proven ability to manage highly effect teams through changeExcellent written and verbal communications.Excellent organizational skills and ability to effectively manage time and priorities. Strong ability to multi-task.Demonstrated ability to solve problems by generating, evaluating and implementing alternatives.Detail-oriented and able to understand the terms and conditions of the contracts.Ability to work well within a team and independentlyBilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.Nice-to-haveStrong knowledge of lease, financing and ancillary documentation.Superior understanding of PPSA laws across the countryStrong knowledge of T-Value, HP CalculatorWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Opportunity to be part of an environment that encourages personal and professional growthBe part of a dynamic, collaborative, progressive, and high-performing teamAccess to a variety of job opportunities across business and geographiesAbility to develop strong relationships with affluent clienteleAbility to make a difference and lasting impact on the financial wellbeing of our clientsOpportunities to be challenged with the complexities of high value client needsCompétences professionnelles Améliorations du processus, Gestion de la trésorerie, Gestion des relations interpersonnelles, Gestion du risque, Gestion du service à la clientèle, Gestion du temps, Livraison opérationnelle, Mesure du rendement des placements, Prise de décision, Service à la clientèleDétails supplémentaires de l’emploiAdresse: 2001 AV MCGILL COLLEGE, BUR 300:MONTRÉALVille: MONTRÉALPays: CanadaNombre d’heures de travail par semaine: 37.5Type d’emploi: temps pleinSecteur d’activité : Services bancaires aux particuliers et aux entreprisesType de fonction : RégulierType d’échelle salariale: SalariéDate d’affichage: 2025-02-21Date limite des candidatures: 2025-03-07Remarque: Les demandes seront acceptées jusqu’à 23 h 59 le jour précédant la date limite de présentation des demandes ci-dessusInclusion et équité en matière d’emploiÀ RBC, nous favorisons la diversité et l’inclusion pour stimuler l’innovation et la croissance. Nous nous engageons à bâtir des équipes inclusives et un milieu de travail équitable pour que nos employés puissent être entièrement eux-mêmes au travail. Nous agissons contre les inégalités et les biais systémiques afin de soutenir notre clientèle, nos collectivités et notre effectif diversifiés.Nous veillons également aux questions d’accessibilité pour nos employés éventuels ayant des capacités différentes. Veuillez communiquer avec nous si vous avez besoin d’aménagements pendant le processus de recrutement.Joignez-vous à notre communauté de talentsTenez-vous au courant des formidables perspectives de carrière offertes à RBC. Inscrivez-vous et recevez des renseignements sur les plus récentes offres d’emploi et les activités de recrutement qui vous intéressent, de même que des conseils en matière de gestion de carrière.Repoussez vos limites et bâtissez un nouvel avenir à RBC. Découvrez comment nous mettons notre passion et notre motivation au service du bien-être des clients et des collectivités à
Expected salary
Location
Montreal, QC
Job date
Sun, 23 Feb 2025 08:01:11 GMT
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