Home Instead Senior Care
Job title:
Field Care Supervisor
Company
Home Instead Senior Care
Job description
“With passion, kindness and thoughtfully delivered care we enable people to live their best lives”Home Instead North Tyneside is in the process of being established. This is an extension of our current Outstanding rated service in South- East Northumberland which we have served for over 8 years. The role will initially begin at our Blyth office with the aim to establish a long term base in North Tyneside.Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. Our mission is to brighten the lives of seniors, giving them a sense of purpose, well being & worthJob DescriptionYou could help us to deliver our award-winning care services for older people in the North Tyneside area. Our office base is in Blyth, but you will be out and about in the communities focusing on the North Tyneside region, in time we will set up a satellite office in the North Tyneside region.Job Type: Full-Time (Weekend and evening work is required from time to time)As a Field Care Supervisor you will:
- Build and maintain great relationships with clients
- Support our Head of Client Experience to keep in touch with clients and their families, undertaking Quality Assurance and Service Reviews, following up queries and working to ensure everything is ‘just right’ for clients and their families.
- Meet prospective clients to develop outcome focused care plans to help our clients get the most out of life!
- Be part of the out of hours On Call team – additional allowance paid for this.
- Have excellent keyboard skills and be able to type up care plans etc.
- Be confident in talking to a range of other professionals and get to really understand and be able to explain your client’s needs.
- Update client care plans, audit activity logs and MAR sheets alerting management to any issues or concerns.
- Maintain accurate client and Care Professionals records on our Electronic System
- Maintain confidentiality at all times for all Home Instead Information, including client, care professional & office data
QualificationsYou are likely to have Health and Social Care QCF Level 2/3 or be willing to work towards this AND at least 1-2 years experience in the care sector delivering a wide range of personal care.You will also have a passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.The successful candidate will also be:
- Confident on the telephone talking to a range of people.
- A clear and effective communicator
- Personable and able to build relationships with people
- A great team player with excellent organisational skills
- A self-starter with initiative and tenacity who is willing to go the ‘extra mile’ for your clients
- A driver with access to a car
- Willing to learn
- Self-aware and a problem solver
- People focused with a desire to deliver the best possible service
- IT literate and comfortable with Microsoft Office Suite
Additional InformationIf you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.We encourage applications from all sections of the community as we want to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
Expected salary
Location
Tyne and Wear
Job date
Sat, 08 Feb 2025 08:59:23 GMT
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