Sartorius
Job title:
Field Service Engineer – UK & Ireland
Company
Sartorius
Job description
We are looking for a Field Service Engineer to join our Services team. You will have a HNC or HND in Electrical/Mechanical engineering or another related discipline.Do you have experience as a service technician or engineer working with electrical or automated equipment in a regulated environment? Or do you have experience installing and repairing equipment in another industry and are looking to take the next step in your career and use your experience in a field service role supporting customers?We are looking for a Field Service Engineer for our Services department at Sartorius BPS Service department. In this role, you will be responsible for installation, maintenance, repair, installation and operational qualification (IQ, OQ) and validation of Ambr products on customer sites mainly in the Southeast area (Slough, Oxford, London and Cambridge) whilst delivering excellent customer service. On occasions you will be required to travel to other sites in the UK, Ireland, Nordics and possibly Eastern Europe.The team consists of 10 Engineers, and we are looking forward to shaping the future with you.This position is available full time. You will be working in the field and ideally living in the Hertfordshire or Cambridgeshire area.Grow with us – Your ResponsibilitiesOn a daily basis you will be responsible for providing services and customer support during field visitsYou will manage installation, qualification (IQ, OQ), validation, maintenance, fault finding and repairs for Ambr 250, 15 bioreactors and other productsYou will diagnose errors, technical problems and find solutionsYou will produce timely and detailed reports for equipmentFollow the company’s procedures and policies as well as ISO and GMP standards on customer sitesYou will work closely with the technical team such as Field Application Specialist, Technical Sales Specialist, Technical Support Engineer and Sales team and share information across the organizationClosely collaborate with Service Schedulers and the Service Support teamDo you enjoy building relationship with customers? You will improve customer satisfaction; help maximise customer retention whilst providing excellent customer serviceWhat will convince usYou may have completed a HNC/HND in Electrical/Mechanical Engineering/Electromechanics or related disciplineYou may have experience, servicing, repairing or maintaining electrical or automated (robotic) equipment (bioreactor, liquid handling) in a regulated environment, however training will be providedYou may have field service experience working in the pharmaceutical, biological, or chemical industry following GMP or ISO standards in a similar role though candidates from other industries will also be considered (manufacturing, electronics etc.)Ability to work autonomously and unsupervisedAbility to test, troubleshoot and service technical equipmentAbility to work flexibility and efficiently and to adapt quickly to changing work schedulesWillingness to travelStrong customer service skills and great communication skillsFull UK driving licenceIn order to commence working with us, the successful candidate will have the right to work in the UK.What we offerAs a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:Personal and Professional Development: mentoring, leadership programs, LinkedIn Learning, internal seminar offeringsWork-life Balance: Remote options, flexible work schedulesMaking an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joiningWelcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen networkHealth & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment servicesBenefitsAttractive Working Conditions:37.5 hours working week25 days annual leave, plus public holidaysFree parking on siteAnnual option to buy, sell or carry forward annual yearFree hot and cold drinksRegular social events and free exercise classesCar allowanceCompetitive benefits package, including:Group Personal Pension PlanPrivate Medical InsurancePrivate Dental InsuranceGroup Life AssuranceGroup Income ProtectionCycle to work schemeAbout SartoriusSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.Join our global team and become part of the solution. We are looking forward to receiving your application.
Expected salary
Location
Ireland
Job date
Sun, 05 Jan 2025 08:04:46 GMT
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