First Appointments Officer

Job title:

First Appointments Officer

Company

NHS

Job description

This post offers an opportunity to an individual to work within an administrative environment within the Medical Records Department at Prince Charles Hospital.The post will involve providing support for Outpatient Clinics, managing Outpatient Waiting Lists and booking appointments on the Welsh PAS system.The successful candidate will be communicating with patients over the telephone. Knowledge of the Welsh PAS system, RTT rules are desirable.On the job training will be undertaken and the successful candidate must be numerate, literate and able to work under pressure.The hours of this post are as follows – Monday – Friday – 08:30 – 16:30.Main duties of the jobThe successful candidate will be joining a well established First Appointments Team responsible for the management of Outpatient Waiting lists.Duties include : Booking appointments in priority and date order, initiating the partial booking process and communicating with patients over the telephone.The successful candidate must have excellent keyboard skills and havea flexible approach to work as providing support at any other hospital within the Health Board may be required.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.About usCwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.Date posted05 March 2025Pay schemeAgenda for changeBandBand 3Salary£24,433 to £26,060 a year per annumContractPermanentWorking patternFull-timeReference number110-AC029-0325Job locationsPrince Charles HospitalMerthyr TydfilCF47 9DTJob descriptionJob responsibilitiesYou will be able to find a full job description and person specification attached within the supporting documents or please click “apply now” to view in Trac. Job descriptionJob responsibilitiesYou will be able to find a full job description and person specification attached within the supporting documents or please click “apply now” to view in Trac.Person SpecificationEducation & QualificationEssential

• Substantial clerical experience

Skills & KnowledgeEssential

• Good communication
• Ability to undertake office procedures through previous experience

ExperienceEssential

• Working in a busy office environment

Person SpecificationEducation & QualificationEssential

• Substantial clerical experience

Skills & KnowledgeEssential

• Good communication
• Ability to undertake office procedures through previous experience

ExperienceEssential

• Working in a busy office environment

Expected salary

£24433 – 26060 per year

Location

Merthyr Tydfil

Job date

Fri, 07 Mar 2025 08:24:31 GMT

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