Crystal Lodge
Job title:
Front Desk Agent
Company
Crystal Lodge
Job description
The Crystal Lodge in the heart of Whistler village is looking for a full-time Front Desk Agent to join our team!
The Front Desk Agent is likely the first face-to-face interaction a guest has with the hotel and for this reason, they must be enthusiastic, out-going and friendly, and can deliver awesome Whistler experiences for each and every guest.
The role of Front Desk Agent varies depending on our guests needs however, some of the responsibilities you will be required to complete whilst on duty will consist of, but not limited to:
- Checking guests in to the hotel and ensuring they are well informed of their room and the hotel amenities.
- Preparation of arrival paperwork and allocation of room to meet any special requests.
- Recommend and arrange services/ activities for guests.
- Listen, handle and respond to guest concerns in a professional and effective manner.
- Handle, arrange and store guest luggage when required.
- Check guests out upon their departure in a timely manner and liaise with housekeeping should there be any late checkouts.
- Assist with the valet service that is available to guests – ski, bike, car.
This is a full-time role (up to 40 hours per week) and you will be required to work a mixture of early, day and late shifts.
The ideal candidate will have:
- Proven experience working in a customer service setting, within a hospitality setting would be an asset.
- Possess excellent communication, organizational and time management skills to ensure that they excel in this role.
- A valid, full BC drivers lisence to support with the valet of guest vehicles.
Please note, at this time we are unable to support candidates with their immigration to Canada. Only candidates that currently have legal status to work in Canada will be considered.
We are unable to offer staff housing at this time.
Benefits and Perks include:
- Extended health benefits
- Length of service awards
- Monthly birthday and anniversary celebrations
- Annual complimentary stays within the hotel
- Discounts at the hotel, Beacon, Nicklaus North, Table Nineteen and GolfBC destinations
- Ski pass benefits
- And more!
If this sounds like the role for you, we would love to hear from you!
Expected salary
Location
Whistler, BC
Job date
Fri, 26 Jan 2024 08:32:00 GMT
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