NHS
Job title:
Front of House Assistant
Company
NHS
Job description
We have an opportunity for a Receptionist to support our Front of House team. You will provide a front of house service to Vale House Resource Centre in Winsford – which contains a number of Mental Health and Wellbeing Services. We are looking for a motivated and resourceful individual to join our team. You should possess commitment to team working and innovative delivery of excellent standards of work.We are a supportive, competent and caring team. We aim to provide high quality administrative support services to our service users, carers and colleagues across the resource centre.We will ensure that you have access to internal opportunities for development with access to supervision and appraisal.CWP has adopted the Living Wage. Where the standard Agenda for Change hourly rate is below the Living Wage,pay will be supplemented to this level.This post is part time 15 hours per week.Main duties of the jobThis role will involve answering telephone queries for our Community Mental Health services within the Cheshire West area; including contact with service users, carers, families and professionals, and dealing with or forwarding / redirecting telephone calls as appropriate.Applicants should have an enthusiastic, professional and pleasant manner at all times and have a flexible, “can do” approach. You will be someone who uses their initiative, common sense, and has excellent communication and organisational skills. Service with a smile goes a long way!Full training will be given.About usCWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This programme welcomes you to CWP and provides you with information and training to support you in your role.We welcome applications from people who have direct experience of accessing our services.Date posted22 November 2024Pay schemeAgenda for changeBandBand 2Salary£23,615 a year £23,615 per annum pro rataContractPermanentWorking patternPart-timeReference number373-SMH2231Job locationsVale House Resource CentreHigh StreetWinsfordCW7 2ASJob descriptionJob responsibilitiesPlease download a copy of the job description for full details.Recruitment selection processes are based on competence (see Person specification) and values.CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trusts Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email [email protected] or by calling 01244 393100.If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.New entrants to the NHS will commence on the minimum of the scale stated above.Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.Good luck with your application. We hope to welcome you to Team CWP very soon. Job descriptionJob responsibilitiesPlease download a copy of the job description for full details.Recruitment selection processes are based on competence (see Person specification) and values.CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trusts Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email [email protected] or by calling 01244 393100.If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.New entrants to the NHS will commence on the minimum of the scale stated above.Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.Good luck with your application. We hope to welcome you to Team CWP very soon.Person SpecificationQualificationsEssential
- NVQ Level 2 Business and Administration or equivalent/or relevant administration experience
Desirable
- NVQ Level 2 Customer Care
- ECDL
Knowledge and ExpertiseEssential
- Exceptional communication skills
- Knowledge and use of office software packages
Desirable
- General office duties
ExperienceEssential
- Keyboard skills
Desirable
- Previous customer care
- Experience of dealing with the public on the telephone and face to face
Person SpecificationQualificationsEssential
- NVQ Level 2 Business and Administration or equivalent/or relevant administration experience
Desirable
- NVQ Level 2 Customer Care
- ECDL
Knowledge and ExpertiseEssential
- Exceptional communication skills
- Knowledge and use of office software packages
Desirable
- General office duties
ExperienceEssential
- Keyboard skills
Desirable
- Previous customer care
- Experience of dealing with the public on the telephone and face to face
Expected salary
£23615 per year
Location
Winsford, Cheshire
Job date
Mon, 25 Nov 2024 08:20:41 GMT
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