Fundraising Assistant

Job title:

Fundraising Assistant

Company

Concern Worldwide

Job description

C3 2021

Our vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes. We believe that no-one should have to live in fear that they won’t have a home to sleep in or enough food to feed their children. For over 50 years we have been working with the world’s poorest people towards this goal.

Today we are a team of over 4,400 highly skilled and dedicated professionals from 50 countries who share an exceptional depth and diversity of experience. We want committed, values driven staff to join our Dublin team and are currently looking for a Fundraising Assistant to be part of our Development and Fundraising department.

We are committed to providing our staff with the skills needed to excel in their jobs. Concern offers in-house management and leadership courses and tailored organisation-wide learning opportunities both in-person and online. All employees are required to undertake training in equality, diversity and inclusion; the Code of Conduct; and safeguarding, along with any other training required for the role.

Our culture is values driven and friendly. A global engagement survey conducted in 2022, responded to by 3,577 of our staff, showed that 89% of our staff would happily recommend Concern as a great place to work and 94% are proud to tell people that they work for Concern.

Our office is located in Dublin 2 and we are currently working a hybrid model (50% remote working) and offer flexi time.

The job: Fundraising Assistant

Job Location: 23 – 25 Grantham Street, Dublin 2

If you join us, this is what you will be doing:

The Fundraising Assistant will be part of a team working to deliver Concern’s Fundraising Strategy. This will involve supporting the Community Fundraising Team with fundraising activities and provide an efficient, effective and friendly donor care experience.

Key Responsibilities:

• Support the implementation of the Community Fundraising Strategy.
• Support community fundraisers via phone, email, online and mail, including event participants, groups and volunteers.
• Organising collections by liaising with the relevant organisations, churches, shopping centres and Gardaí (for permits).
• Support direct marketing activities to recruit, steward and manage the relationships of all Community Fundraising supporters.
• Proactively participate in Collections and other Community Fundraising activities. This requires great communication and social skills to engage with all supporters to build and maintain lasting relationships with Concern.

• Provide an efficient, effective and friendly donor care experience.
• Support the provision of special care to donors and members of the public, responding to written and verbal queries from the public and supporters as necessary.
• Responsibility for preparation, production and submission to the bank of monthly direct debit / credit card regular giving.
• Participate as a member of the Tax Back Team within Donor Care, to include file preparation and submission to Revenue.
• To work as part of the CRM team to develop new and improve existing processes and procedures to maximize effectiveness, efficiency and service to donors.
• Lead on the administration of in house telemarketing campaigns.

• Support the achievement of divisional and departmental objectives.
• Undertake specific tasks and projects as directed by management.
• Ensure that all activity is carried out in full compliance with Concern’s financial and administrative policies and procedures.

• Show reasonable flexibility in relation to hours of attendance to meet the needs of the work. Work during weekends, evenings and unsociable hours may on occasion be required.

Skills and Experience Required:

Essential:

• Excellent communication skills; both verbal and written.
• Excellent administration and interpersonal skills.
• Excellent organisational and coordination skills.

• Good computing skills.

• Reliability, punctuality and flexibility.
• Have a professional manner and the ability to deal effectively with donors and fundraisers.

• Experience in a Customer Services role.
• Strong teamwork skills.

Desirable:

• Experience in call centre/telemarketing.
• Proficient in Microsoft Office.
• Knowledge of Concern Worldwide’s work.
• Previous experience working in a fundraising environment.

You will report to the Community Fundraising Manager and work with Community Fundraising Team, Donor Care Team, Supporter Marketing Team, Corporate and Major Donor Team, Communications Directorate, International Programmes Directorate and other stakeholders across the organisation.

This role will be based in the Dublin office with a salary from €29,808 – €34,066 (Band 2). This is full time permanent contract.

We encourage all eligible candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.

If this role sounds right for you, please apply with your CV and cover letter. We will respond to every applicant. Please be aware we may offer positions before the closing date.

If you have any concerns about our recruitment process and need particular assistance – for example if you have a visual impairment or are neuro-divergent – please let us know and we will do our best to accommodate you.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible . These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

Your Personal Data

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.

Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).

Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.

By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists

In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them – so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.

For additional information please consult our web site or contact the Human Resource Division in our Head Office.

You have certain rights under data protection legislation. For more information on how to exercise those rights please visit

Please only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above.

Documents

Expected salary

€29808 – 34066 per year

Location

Southside Dublin

Job date

Fri, 23 Feb 2024 03:02:51 GMT

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