Royal Botanic Gardens, Kew
Job title:
Groups and Ticketing Coordinator
Company
Royal Botanic Gardens, Kew
Job description
Kew Gardens is leading visitor attraction, welcoming millions of visitors a year. This new role is vital in ensuring a seamless experience for our groups, from ticket purchase to entry. You will be part of the Visitor Operations Team which comprises commercial and visitor facing functions, driving revenue for Kew through admissions and events and delivering a world-class experience for visitors to the Gardens.Hours of workFull timeContract TypePermanentSalary£32,900 per annum [Band C]DirectorateMarketing & Commercial EnterpriseLocationKew Gardens, Richmond, HybridClosing Date13/04/2025Documents(PDF, 279.26kb)
(PDF, 142.89kb)More detailsWe are looking for someone with proven experience in a ticketing, preferably with groups within a visitor attraction or cultural institution. Responsible group allocations, booking procedure, payments, coach slots bookings, ticketing for commercial events. Assisting in the development and implementation of ticketing policies and procedures will also be a core part of the role. We are excited to see individuals who have a proactive and customer-focused approach to problem-solving.The successful candidate will be responsible for supporting ticketing operations both online and in person, providing excellent customer service and supporting event setups and sales. You will embody excellence in system and people management. You will be a team player who can manage conflicting priorities and work on your own initiative.Interviews are due to take place week commencing 21st April.This is full time permanent position. It is based at Kew Gardens, with the option of regular home working, subject to operational requirements.The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.Join us on our journey as protectors of the world’s plants and fungi.The salary for this position is £32,900 per annum [Band C]Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.No agencies please.
Expected salary
£32900 per year
Location
Kew, Greater London – Richmond, Greater London
Job date
Sun, 30 Mar 2025 06:56:44 GMT
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