Guest Reception Representative

Hilton Grand Vacations

Job title:

Guest Reception Representative

Company

Hilton Grand Vacations

Job description

Responsibilities: As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:

  • Greet guests warmly and professionally, whether in person or over the phone.
  • Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
  • Follow processes outlined in the Guest Reception Training Manual SOP.
  • Maintain positive working relationships with Sales, Marketing, and Administrative teams.
  • Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
  • Accurately assign guests to Sales Representatives in the order of their arrival.
  • Ensure timely updates of guest information in Concierge.
  • Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.

Benefits: Joining our team comes with a range of benefits, including:

  • 401(k) plan
  • Dental insurance
  • Vision insurance
  • Health insurance
  • Paid time off
  • Employee discounts, and more!

Why Us:

  • Company growth: Experience being part of our expanding success.
  • Customer satisfaction: Contribute to the satisfaction of our valued customers.
  • Passionate team: Join a team that values customer obsession.

Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.If you’re passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!Qualifications: To thrive in this role, you should:

  • Excel in providing an exceptional customer experience.
  • Enjoy face-to-face interactions with customers and associates.
  • Quickly learn computer systems.

Expected salary

Location

Wisconsin Dells, WI

Job date

Wed, 12 Feb 2025 08:59:23 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.

To apply for this job please visit jobviewtrack.com.

Job Location