Guest Services Supervisor

Job title:

Guest Services Supervisor

Company

Mitie

Job description

Pay £14.00 per hourContract: Permanent, Full TimeHours: 40 hours per weekShift times between 08:30 – 20:30, working a rotation including some weekendsLocation: Trinity Leeds Shopping CentreSupervising the Guest Services team.-Leading the team on ‘Share your thoughts’ the centre feedback system.
– Ensuring maintenance of high standards.
– Handling administrative tasks of the department.
– Checking uniform standards in accordance with company guidelines on dress code.
– Ensuring staff compliance with terms and conditions outlined in the staff handbook and company policies.
– Providing necessary training to staff for their job roles.
– Collaborating with the Guest Experience Manager to develop and conduct Guest experience training.
– Ensuring completion of mystery shop training.
– Conducting induction and on-the-job training for all staff.– Supporting the Guest Experience Manager with training of the gift card programme with centre teams and brand partners.– Support the onsite receptionist with administrative duties.–COMMUNICATION AND INTERPERSONAL SKILLS– Communicating with line managers, supervisors, and employees on internal service matters.
– Maintaining professional, helpful, and courteous relationships with stakeholders such as The Company, retailers, employees, contractors, visitors, and emergency services.– Communicate with the Guest Experience Manager weekly on team performance / KPI / expectations.PROBLEM SOLVING & DECISION MAKING– Performing daily, weekly, and periodic checks to ensure smooth operations.
– Assisting in disciplinary procedures and interviews.
– Conducting Guest Services appraisals.
– Managing customer and retailer expectations for centre-related inquiries or issues.REQUIRED– Minimum of two years of experience in Retail or Customer Services.
– Minimum of two years of experience in team management.

Expected salary

£14 per hour

Location

Leeds

Job date

Fri, 26 Jul 2024 07:59:55 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.