NHS
Job title:
HANS Administrator
Company
NHS
Job description
An exciting opportunity has arisen for an administrator to join our HANS team. This is a challenging but satisfying role. We are looking for a flexible, friendly, customer service focused and self-motivated administrator to join our busy multidisciplinary team.Applicants should ideally have previous NHS experience working in a fast paced environment, validation of pathways and an excellent understanding of confidentiality and data protection.The post holder will need to have good IT skills and be confident using computer systems and Microsoft Office packages including excel.Please note closing date is indicative, the advert will be closed early if there are high number of applications.Main duties of the jobThe HANS Administrator (HA) manages patient appointments and supports clinic operations.Referral Management:HA processes referrals by sending them to a clinician for review and manages scheduling the first appointment if accepted. Documentation is handled through DSX/EPR.Clinic Management:HA books patients into paper clinics for review, ensures outcomes are documented and diagrams are uploaded.Post Appointment:Working from a request list the HA schedules follow-up clinics and calls, confirming appointments via Envoy texts and letters.DNAs and Rescheduling:HA handles missed appointments (DNAs), assists with rescheduling, and updates clinicians if appointments are delayed.Clinic Cancellations:HA reschedules cancelled clinics, minimizing disruption to patients.Patient Records:HA scans, uploads, and manages documents in EPR/DSX, prepares clinic materials, and conducts monthly audits.Reception and General Admin:HA covers front desk duties when necessary, handles mail, and supports administrative tasks.18-week RTT Target:HA works with the HPC to meet targets, filling clinic slots efficiently.Team Collaboration:HA attends meetings, manages inboxes, and provides administrative support.About usHomerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of “Outstanding” from the Care Quality Commission (CQC).Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard’s Hospital and the Mary Seacole Nursing Home.Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.Date posted23 December 2024Pay schemeAgenda for changeBandBand 3Salary£29,485 to £31,088 a year pro rata p.a. inc.ContractFixed termDuration8 monthsWorking patternFull-timeReference number293-SWNS-0403-AJob locationsHomerton Healthcare NHS Foundation TrustHomerton RowLondonE9 6SRJob descriptionJob responsibilitiesThe full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed. Job descriptionJob responsibilitiesThe full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.Person SpecificationEducation CriteriaEssential
- A Level or equivalent
- NVQ level 2/3
Skills/AbilitiesEssential
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload
- Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner
- Good written communication skills
- Computer literate
- Team player
Desirable
- Willingness to continue personal development and training
ExperienceEssential
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working in administration/customer service
- Experience of working as part of a team
- Experience of improving performance
Desirable
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Packages (Excel)
KnowledgeEssential
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
Desirable
- Awareness of good customer care standards
Other RequirementsEssential
- Work flexibly as required
- Awareness of Equal Opportunities
- Committed to delivering patient-centred services
- Caring attitude
- Highly motivated
- Commitment to staff rotation
- Demonstrate an understanding of Trust values
Person SpecificationEducation CriteriaEssential
- A Level or equivalent
- NVQ level 2/3
Skills/AbilitiesEssential
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload
- Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner
- Good written communication skills
- Computer literate
- Team player
Desirable
- Willingness to continue personal development and training
ExperienceEssential
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working in administration/customer service
- Experience of working as part of a team
- Experience of improving performance
Desirable
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Packages (Excel)
KnowledgeEssential
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
Desirable
- Awareness of good customer care standards
Other RequirementsEssential
- Work flexibly as required
- Awareness of Equal Opportunities
- Committed to delivering patient-centred services
- Caring attitude
- Highly motivated
- Commitment to staff rotation
- Demonstrate an understanding of Trust values
Expected salary
£29485 – 31088 per year
Location
Homerton, East London
Job date
Fri, 27 Dec 2024 00:37:52 GMT
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