Head of User Experience

Job title:

Head of User Experience

Company

Just

Job description

At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.Who are Just?a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets.We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.PurposeAs the Head of UX, you will lead the charge in designing market defining, intuitive, engaging, and impactful user experiences that address the unique needs of future retirees. You’ll shape the vision for UX across the business, blending strategic leadership with hands-on design expertise. Working within the product team and in close collaboration with technology, and marketing teams, you will ensure every touchpoint of our digital retirement proposition resonates with our users.About the role:Develop and execute the UX strategy aligned with business goals, focusing on the needs of target users.Define and communicate a vision for exceptional user experiences across all digital touchpoints.Drive a research-led approach to understand the behaviours, needs, and challenges target users.Ensure research findings are actionable and integrated into product and design decisions.Advocate for continuous user testing and iterative improvements based on data insights.Influence and contribute to roadmap prioritisation, ensuring user needs are addressed.Act as the primary UX representative in leadership meetings, presenting strategies, insights, and progressEnsure all UX/UI designs meet high standards of usability, accessibility, and visual consistency.Foster a culture of innovation by exploring emerging technologies, trends, and design practices.Maintain, and evolve a scalable design system that supports consistency across all digital products.Define and refine UX processes to improve efficiency and collaboration.Establish KPIs to measure the success of UX initiatives and ensure continuous improvement.Skills and ExperienceStrong portfolio showcasing user-centred design work, including wireframes, prototypes, and customer journey maps.4+ years of experience in senior UX design or related roles.Proficiency in design tools such as Figma, Sketch, or Adobe Creative SuiteA customer-focused self-starterUnderstanding of UX research methodologies and data-driven design principlesStrong communication and relationship building skillsFlexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid changeCompany BenefitsA Competitive Salary, Pension Scheme and Life AssuranceAlong with 25 Days Annual Leave plus an Additional Day on us for your BirthdayPrivate Medical Cover and Income Protection, just in caseA generous and highly achievable bonus scheme – paid annually based on individual and company performance against targetsOpportunity to progress within your career both in-role and within the companyFREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)A variety of Employee Funded Benefits available to you via our Online Benefits PortalPlus, several additional purchase options available for you and your loved onesAbout UsWe’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy .Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments .What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other. We look forward to welcoming you to the team soon.

Expected salary

Location

London

Job date

Sun, 26 Jan 2025 01:40:15 GMT

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