Helpdesk Technician

Job title:

Helpdesk Technician

Company

University of Edinburgh

Job description

Job Description:Grade UE06: £33,882 to £39,105 per annum.Corporate Services Group / Estates Department / Estates HelpdeskFull time: 35 hours per weekOpen ended: PermanentThe Estates Department of the University of Edinburgh is recruiting for a Helpdesk Technician. The successful candidate will join an existing team, managing and triaging high volumes of building and facilities related fault/service requests using dedicated CAFM system, and also providing proactive customer care to all telephone and email enquiries.This is a fantastic opportunity to join a department which is committed to supporting the University in achieving excellenceThe Opportunity:As an Estates Helpdesk Technician, you will be the first point of contact for all Estates, building, facilities and maintenance enquiries. You will be expected to deliver guidance, fault triage, and general technical direction to staff and students across the University. This is a customer facing role delivering a high standard of proactive customer service in line with established service levels and KPIsYour skills and attributes for success:

• Customer-focussed approach and excellent written and verbal communication skills
• Good working knowledge of all Microsoft office packages
• High level of accuracy and attention to detail
• Ability to prioritise workload and work to KPIs
• Relevant experience in a similar role within Estates, building, facilities or maintenance environment

Click for a copy of the full job descriptionAs a valued member of our team you can expect:

• A competitive salary.
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our

(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.Championing equality, diversity and inclusionThe University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our (opens new browser tab).The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.Key dates to noteThe closing date for applications is 11th November 2024.Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.Interviews will be held week beginning 18th November.About Us: As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.About the Team:The University of Edinburgh was founded in 1583 and currently occupies more than 550 academic, administrative and residential buildings throughout the city of Edinburgh across 5 campuses; Central Area, Kings Buildings, Easter Bush, Bio- Quarter and the Western General Hospital. There are also sporting facilities at Peffermill.The estate is an exciting mix of eras and architecture. Whilst many of the buildings enjoy listed status and are integral to the unique qualities and characteristics of the UNESCO World Heritage Site of Edinburgh, many more have been added over the years as the University has grown. The portfolio ranges from nationally important, iconic, historical buildings through to state of the art teaching, research and sporting facilities. The University of Edinburgh has a significant programme of estates investment underway, in both capital development and also in the infrastructure and resilience of the estate. This investment will help to ensure that the university remains at the forefront of world leading teaching, learning and research.The Estates Department is part of the Corporate Services Group and provides a range of key activities that help the University to achieve its corporate objectives. It is an integrated centre of excellence responsible for implementing decisions related to the buildings, fabric and infrastructure of the University. It provides specialist advice to the University on strategic estates issues as well as its statutory obligations.

Expected salary

£33882 – 39105 per year

Location

United Kingdom

Job date

Tue, 29 Oct 2024 23:43:32 GMT

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