Hospice Receptionist

Job title:

Hospice Receptionist

Company

NHS

Job description

We are seeking to recruit an experienced receptionist to provide a comprehensive reception and administration service to patients, visitors and staff at St Benedicts Hospice and Centre for Specialist Care.The post holder will provide a welcoming first point of contact for all patients and visitors to St Benedicts Hospice and Centre for Specialist Palliative Care and will greet visitors in a professional and courteous manner.The post holder will:

• Input internal and external referrals and information onto patient information system(s). Provide clerical support including collection and distribution of incoming and outgoing mail, general typing, filing, photocopying, ordering patient menus.
• To complete patient admission checklist upon arrival to the ward, ensuring patient file is created and updated and patient wristband is issued.
• Ordering of ambulances, patient transport, hospice transport/taxi as required updating system accordingly.
• Updating team office communication boards.
• To complete patient property form and arrange collection of patient property with the necessary relative.
• Liaising with various other departments and agencies eg. Estates department, supplies department, the medical examiners office and funeral directors.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.Main duties of the jobThis is an exciting opportunity to join the admin team at St Benedicts Hospice and Centre for Specialist Palliative care.Applicants should be educated to a good standard of general education including GCSE English and Maths. Applicants should have Level 2 in Word processing or Business Administration or recent experience in a receptionist/administration role in a healthcare setting.Applicants should have knowledge of Microsoft Office packages and EMIS system and/or Hospital Information System (Meditech). An understanding of palliative care and medical terminology is desirable.It is essential you have good written and verbal communication skills, good organisational and time management skills and have the ability to work unsupervised and under pressure to meet deadlines. You will be expected to adhere to confidentiality and data protection guidelines.Work Pattern (8 hours per week)Saturday 4 pm 8 pm (4 hours)Sunday 4 pm 8 pm (4 hours)About usPlease help us by adding your telephone number to your application form this will allow us to contact you quickly if required.One Team One Trust – There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust’s Flexible Working Policy.The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits – Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.DetailsDate posted29 May 2025Pay schemeAgenda for changeBandBand 2Salary£24,169 a year Pro Rata (8 hours per week)ContractPermanentWorking patternPart-timeReference numberC9155-CMAC-0525-55Job locationsSt. Benedicts HospiceSt. Benedicts WayRyhopeSunderlandSR20NYJob descriptionJob responsibilitiesPLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.To provide a comprehensive and effective reception and administration service to patients, visitors and staff at St Benedicts Hospice and Centre for Specialist Palliative Care. The principle of high-quality customer care is at the heart of this role.The post holder will provide a welcoming first point of contact for all patients and visitors to St Benedicts Hospice and Centre for Specialist Palliative Care.The post holder will be a central point of contact for all referrals into St Benedicts Hospice and Centre for Specialist Palliative Care. Job descriptionJob responsibilitiesPLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.To provide a comprehensive and effective reception and administration service to patients, visitors and staff at St Benedicts Hospice and Centre for Specialist Palliative Care. The principle of high-quality customer care is at the heart of this role.The post holder will provide a welcoming first point of contact for all patients and visitors to St Benedicts Hospice and Centre for Specialist Palliative Care.The post holder will be a central point of contact for all referrals into St Benedicts Hospice and Centre for Specialist Palliative Care.Person SpecificationSkills / Attributes / KnowledgeEssential

• Knowledge of Microsoft Office Packages.
• Knowledge of EMIS system and/or Hospital Information System (Meditech).
• Good written and verbal communication skills.
• Excellent telephone manner.

Desirable

• Willing to undertaken necessary additional training.

Physical RequirementsEssential

• To work under pressure to tight deadlines.
• To work independently or as part of a team.
• To use initiative to problem solve.

ExperienceEssential

• Previous experience working as a receptionist or working in a healthcare setting.

Desirable

• Understanding of palliative care / medical terminology.

QualificationsEssential

• Good standard of general education including GCSE in English.
• Level 2 in Word processing or Business Administration or recent experience in a receptionist/administration role in a healthcare setting.

Person SpecificationSkills / Attributes / KnowledgeEssential

• Knowledge of Microsoft Office Packages.
• Knowledge of EMIS system and/or Hospital Information System (Meditech).
• Good written and verbal communication skills.
• Excellent telephone manner.

Desirable

• Willing to undertaken necessary additional training.

Physical RequirementsEssential

• To work under pressure to tight deadlines.
• To work independently or as part of a team.
• To use initiative to problem solve.

ExperienceEssential

• Previous experience working as a receptionist or working in a healthcare setting.

Desirable

• Understanding of palliative care / medical terminology.

QualificationsEssential

• Good standard of general education including GCSE in English.
• Level 2 in Word processing or Business Administration or recent experience in a receptionist/administration role in a healthcare setting.

Expected salary

£24169 per year

Location

Sunderland

Job date

Mon, 02 Jun 2025 04:29:51 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.