Rosewood Hotel Group
Job title:
Housekeeping Office Coordinator
Company
Rosewood Hotel Group
Job description
General InformationPress space or enter keys to toggle section visibilityCountry/RegionUnited KingdomProvince/CityLondonLocationRosewood LondonDepartmentRooms – Heart of HouseJob TypeFull-time PermanentJob DescriptionPress space or enter keys to toggle section visibilityRoleWe are currently looking for a Housekeeping Office Coordinator to join our team of associates at Rosewood London. Our Housekeeping Office Coordinators are appointed to ensure the daily smooth running of the housekeeping office with a clear focus on communicating effectively to ensure the smooth operation of the housekeeping office. This role plays an integral part in delivering a memorable guest experience to all our guests. This role offers approximately 40 hours per week spread over 5 working days.Key expectations of this role are
- Ensuring all rooms are allocated to the room attendants evenly and fairly.
- Recording all guests’ requests and ensuring they are dealt with in a timely manner by the relevant associate or department.
- Ensuring priority rooms are given back within 1 hour and informing the Front Office team when ready or reason to re-allocate.
- Effectively communicating and prioritising tasks in a sophisticated environment.
- Having a thorough knowledge of all hotel areas, standards and procedures relevant to the Housekeeping department.
Profile
- The ability to work in a team and build relationships with the others.
- Being highly organised and proactive in coordinating your tasks and those of others.
- A good understanding of the function of property management systems (Opera).
- The ability to clearly communicate in written and spoken English via several different communication channels.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.Benefits
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
About UsPress space or enter keys to toggle section visibilityRosewood London is housed in an Edwardian Belle Époque building that offers some of London’s finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Expected salary
Location
London
Job date
Tue, 04 Feb 2025 07:49:21 GMT
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