IA Centralized Client Service Associate – Cantonese/Mandarin

Job title:

IA Centralized Client Service Associate – Cantonese/Mandarin

Company

TD Bank

Job description

Company Overview

Our Values
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars – physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they’re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Department Overview

TD Wealth Private Investment Advice (PIA) is a premier full-service brokerage and investment management business with an unwavering focus on becoming the leading, most respected Wealth Management Advisory business in Canada, fulfilling the comprehensive needs of mass affluent and high net worth clients with world-class advice and legendary client experiences.

The Field Representation and Service Transformation (FRST) team within PIA National Office is looking for highly motivated, results-driven individuals to join our team. As a Centralized Client Service Associate (CCSA) you will provide best-in-class sales and service support to Investment Advisors and their clients through phone-based and digital platforms. The CCSA is an extension of the PIA branches they support. Through proactive support and operational excellence, the team continually adds value to Investment Advisors’ practices by allowing them to focus on deepening client relationships and growing our business.

Job Requirements

TO THE SHAREHOLDER:

• Act as a brand champion for Team FRST, PWM and TDBG, both internally and externally
• Be knowledgeable of practices, policies and procedures, complying with TDBG & IIROC codes of conduct and securities laws and regulations
• Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets Maintain a culture of risk management and control, identifying risks and escalating matters when appropriate
• Resolve escalated matters and refer complex issues / situations beyond own level of expertise
• Ensure adherence to operating standards and processes – perform quality checks and validation of work
• Review and/or update procedures ensuring all functions and processes are well documented
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Identify operational issues and recommend improvements, may provide support during implementation of new process changes
• Apply knowledge of systems, programs and services, and external requirements, in achieving efficiency and productivity objectives for the group
• Ensure that employees are aware of the impact of their work on the activities of others outside of their function/unit

TO THE EMPLOYEE & TEAM:

• Participate fully as a member of the team, providing support to peers by serving as a resource and providing timely communication of issues/ points of interest
• Promote a positive work environment and culture of innovation, teamwork, diversity and performance
• Support the team by continuously enhancing knowledge/expertise, participate in knowledge transfer and proactively identifying opportunities for improvement within the department, participating in department initiatives and projects
• Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities. Sharing of information with CSAs across the country when appropriate (via PIA CSA Report)
• Own and actively participate in personal development activities and initiatives
• Proactively offer support and coverage for the larger FRST team
• Contribute to a fair, positive and equitable environment that supports a diverse workforce

TO THE COMMUNITY:

• Actively participate in Bank sponsored community activities
• Promote a positive image of TD and Private Wealth Management as “One TD” within the community

Hours

37.5

Job Details

The IA Centralized Client Service Associate (CCSA) is responsible for delivering exceptional service to Investment Advisors and their clients, ensuring compliance to regulatory and business policies and requirements. Reporting to the Centralized Manager, Client Service (CMCS), the CCSA contributes to the achievement of business goals through efficient, accurate and timely fulfillment of IA and client requests. The CCSA is accountable for most aspects of client servicing including operational and administrative activities. The ability to meet and exceed IA and client expectations through complete ownership of one’s performance and results is key to success in this role.

The CCSA will strengthen relationships with the Investment Advisors they support by regularly communicating with and obtaining feedback. The CCSA will work towards meeting and exceeding targets set by Team FRST. Using strong communication, active listening and curiosity, the CCSA will leverage their knowledge, experience, peers and partners to proactively identify issues and resolve with minimal disruption to the IA’s practice and client experience.

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We’re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

Additional Information

• IIROC licensing (RR) is/will be required
• Proven client service skills
• Must be able to work well independently and as a part of a larger team
• Possess strong judgment and problem-solving skills
• Excellent oral, written, interpersonal and relationship building skills
• Use impact and influence skills to guide others to a desired conclusion and have the ability to hold them accountable
• The ability to change direction quickly and effectively is essential
• The ability to work in a fast-paced environment is critical to success
• Flexibility and change leadership skills are required
• Proven organizational, multitasking and time-management skills are required
• A solid understanding of sales practices and business operations is critical to success
• Knowledge of FP and PIA products, systems, and procedures
• Strong organizational awareness
• Understanding of Private Investment Advice business; securities industry regulations, procedures and legal framework

Business Line

TD Wealth

Job Category – Primary

Wealth Management

Job Category(s)

Wealth Management

Job Family

Private Investment Advice

Time Type

Full Time

Employment Type

Regular

Pay Details

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Careers Web Site Cities

Canada-Ontario-Toronto

Expected salary

Location

Toronto, ON

Job date

Thu, 25 Jan 2024 02:03:30 GMT

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