Implementation and Business Change Support Manager

Job title:

Implementation and Business Change Support Manager

Company

NHS

Job description

We are looking for an Implementation & Business Change Support Manager to work with NHS England programme teams and with a range of organisations across Health and Social Care to both implement and drive-up the effective use of NHS England digital products and services.The post holder is responsible for supporting the implementation of sometimes highly complex business change related projects while ensuring that they align with the programme and corporate strategies as well as NHS England’s organisational standards and values.The Implementation & Business Change Support Manager will actively and independently participate in all phases of the work, providing implementation guidance, production of implementation materials, business process mapping and supporting organisations to understand the business change involved and the business benefits that can be realised to support the case for change.The post holder will develop subject matter expertise for their responsible area and deliver knowledge transfer/training to organisations.The post holder will be adept in communication and negotiation skills to effectively engage and manage a broad range of stakeholders at all levels, both internal and external to NHS England and the NHS.Main duties of the job

• Have operational experience of NHS elective care pathways and management of outpatient services within an NHS acute provider setting
• Have knowledge of national policies and governance relating to referral-to-treatment (RTT) , cancer and diagnostic referral pathways
• Have demonstrable experience supporting NHS acute PAS migrations, ensuring minimal impact on patient referrals and outpatient appointments
• Demonstrate experience and understanding of the operational challenges relating to elective waiting lists
• Ability to challenge poor practice and make recommendations to front-line NHS and private healthcare providers in relation to the national NHS e-Referral Service (e-RS)
• Knowledge of change management tools and techniques and able to demonstrate ability to influence change and effecting change through others
• Ability to facilitate large-scale engagement events online or via face-to-face user groups or workshops

About usThe NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.Date posted27 September 2024Pay schemeAgenda for changeBandBand 7Salary£46,148 to £52,809 a year (exclusive of London Weighting)ContractPermanentWorking patternFull-timeReference number990-TD-DE-6643232-EJob locationsAny NHS England OfficeLeeds/ LondonLS1 4APJob descriptionJob responsibilitiesCommunication and Stakeholder Management

• Demonstrable ability and experience of using appropriate communication style and clear articulation
• Ability to communicate confidently within the scope of the roles responsibilities
• Evidence of strong verbal and written communication skills
• Proven ability in proactively engaging and managing a broad range of stakeholders
• Ability to formally present communications to stakeholders of all levels to gain buy-in
• Demonstrable understanding of internal and external business and operational needs and the interrelationships between parts of the internal and external organisation to help resolve more complex and difficult issues

Team Work

• Experience of working with services and other team members to support all aspects of project or service implementation
• Works independently but also towards team goals, understanding priorities and pressures
• Proven ability and experience of identifying goals and objectives and encouraging and supporting others towards their achievement.

Change implementation planning and management

• Proven ability to work with services to achieve commitment and business readiness for implementation
• Executing action plans prior to go live. Evidence of change/transition planning including engagement activity, training needs analysis and deployment activities

Change Management

• Supports services to deal with the ongoing demands of change
• Manages change to reduce the concern experienced by others
• Respects others views and opinions
• Understands priorities when involved in change
• Adapts approach and methods to achieve solutions and results in dynamic situations
• Helps others deal with the ongoing demands of change Influencing & Persuading

You can find further details about the job, in the attached Job Description and other supporting documents.If you like what you have read and think you have the skills and experience, we need then don’t delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don’t miss out! Job descriptionJob responsibilitiesCommunication and Stakeholder Management

• Demonstrable ability and experience of using appropriate communication style and clear articulation
• Ability to communicate confidently within the scope of the roles responsibilities
• Evidence of strong verbal and written communication skills
• Proven ability in proactively engaging and managing a broad range of stakeholders
• Ability to formally present communications to stakeholders of all levels to gain buy-in
• Demonstrable understanding of internal and external business and operational needs and the interrelationships between parts of the internal and external organisation to help resolve more complex and difficult issues

Team Work

• Experience of working with services and other team members to support all aspects of project or service implementation
• Works independently but also towards team goals, understanding priorities and pressures
• Proven ability and experience of identifying goals and objectives and encouraging and supporting others towards their achievement.

Change implementation planning and management

• Proven ability to work with services to achieve commitment and business readiness for implementation
• Executing action plans prior to go live. Evidence of change/transition planning including engagement activity, training needs analysis and deployment activities

Change Management

• Supports services to deal with the ongoing demands of change
• Manages change to reduce the concern experienced by others
• Respects others views and opinions
• Understands priorities when involved in change
• Adapts approach and methods to achieve solutions and results in dynamic situations
• Helps others deal with the ongoing demands of change Influencing & Persuading

You can find further details about the job, in the attached Job Description and other supporting documents.If you like what you have read and think you have the skills and experience, we need then don’t delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don’t miss out!Person SpecificationExperienceEssential

• Operational experience of NHS elective care pathways and management of outpatient services within an NHS acute provider setting
• Experience supporting NHS acute PAS migrations, ensuring minimal impact on patient referrals and outpatient appointments
• Demonstrate experience and understanding of the operational challenges relating to elective waiting lists

KnowledgeEssential

• Knowledge of change management tools and techniques and able to demonstrate ability to influence change and effecting change through others
• knowledge of national policies and governance relating to referral-to-treatment (RTT) , cancer and diagnostic referral pathways

SkillsEssential

• Ability to challenge poor practice and make recommendations to front-line NHS and private healthcare providers in relation to the national NHS e-Referral Service (e-RS)
• Ability to facilitate large-scale engagement events online or via face-to-face user groups or workshops

Qualifications/EducationEssential

• Evidence of continuous professional and personal development including the continuous improvement of skills required for the role

Person SpecificationExperienceEssential

• Operational experience of NHS elective care pathways and management of outpatient services within an NHS acute provider setting
• Experience supporting NHS acute PAS migrations, ensuring minimal impact on patient referrals and outpatient appointments
• Demonstrate experience and understanding of the operational challenges relating to elective waiting lists

KnowledgeEssential

• Knowledge of change management tools and techniques and able to demonstrate ability to influence change and effecting change through others
• knowledge of national policies and governance relating to referral-to-treatment (RTT) , cancer and diagnostic referral pathways

SkillsEssential

• Ability to challenge poor practice and make recommendations to front-line NHS and private healthcare providers in relation to the national NHS e-Referral Service (e-RS)
• Ability to facilitate large-scale engagement events online or via face-to-face user groups or workshops

Qualifications/EducationEssential

• Evidence of continuous professional and personal development including the continuous improvement of skills required for the role

Expected salary

£46148 – 52809 per year

Location

London – Leeds

Job date

Mon, 30 Sep 2024 06:34:01 GMT

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