Information Communications Technology (ICT) Assistant GS5 FTA Stgo Chile #126682

  • Contract
  • Chile
  • Posted 9 months ago

un-jobs.net

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a childhood

UNICEF is a knowledge leader for children’s rights and wellbeing and a growing body of evidence reveals that, whatever their cultural and geographic contexts, many children now use ICTs as part of their everyday lives. ICTs can be used to gather real time information in development and humanitarian settings, to increase engagement of children and other stakeholders and to collect information to better shape and measure the impact of policies. UNICEF’s mandate cuts across many aspects of the SDGs, and further work is required in areas of cybersecurity, child online protection and information systems supporting child protection initiatives. ICTD must therefore increasingly partner with appropriate policy departments, internally and externally, in addition to supporting the digital transformation of the organization itself. In the process of developing the 2018-2021 UNICEF Strategic Plan, special emphasis has therefore been put on how technology can lead to improvements in service delivery as well as how technology and innovations can serve to reach the most marginalized and hardest-to-reach children.

How can you make a difference?

Summary of key functions/accountabilities:
 
• Provide technical support to UNICEF Chile (including Zone Offices) personnel in hardware and software related problems. This involves troubleshooting ad-hoc user problems and solving it, whether hardware or software related.
• Provide orientation to the end user in difficulties with UNICEF standard software. This involves on the job training to the end user on how to use it correctly, trying to build user’s capacity.
• Install and configure newly arrived software and equipment.
• Assist the ICT unit with the introduction and technical operation of organizational information technology applications. This involves study of the application and its implementation, by installing and making it available to users.
• Interact with vendors reporting equipment problems and placing service calls for repairs as necessary. This activity also involves follow-up with vendors.
• Maintain an updated inventory of UNICEF Chile ICT equipment. This involves a close contact with the focal point for the non-expendable property inventory in the Admin Unit.
• Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data.
• Assist in the in administration of user access to ICT systems and databases.
• To perform other duties as required in connection with the ICT unit’s work plan.
 
The work developed by the ICT Assistant shall lead to an efficient ICT user support that needs to be provided to Chile Country Office and its Zone Offices, which has become critical for the effective operations of the Chile Country Office.
This in turn contributes to maintaining/enhancing the credibility and ability of UNICEF to provide more efficient support services for women and children that promotes greater social equality in the country.

To qualify as an advocate for every child you will have…

  • Required completion of secondary education, preferably supplemented by technical or university courses in computer science, information technology, computer engineering, Electrical Engineering or in Network Engineering.
  • A minimum of 5 years of relevant professional experience in information and communication technology field including hardware/software installation, user support, and end-user documentation in support of office computerization.
  • Working experience in an international organization or multicultural environment is an added value.
  • Experience with CISCO Meraki Network administration is an asset.
  • Certification or demonstrable knowledge on ITIL is an asset.
  • Developing country work experience and/or familiarity with emergencies is considered an asset.
  • Fluency in Spanish. Working knowledge of English.

A bachelor’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for three (3) years of experience in case the candidate lacks the required experience.

A master’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for an additional two (2) years (in addition to the three years from above, totaling 5 years).

Salary Estimator Tool – This tool enables you to calculate an estimate of the various elements of your salary and provides you with an overview and estimate, so you can better understand your finances and plan for future assignments.*

*While UNDP makes every attempt to ensure that information is up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. 

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable are encouraged to apply.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled.

All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: 28 Feb 2024 Pacific SA Daylight Time
Deadline: 28 Mar 2024 Pacific SA Daylight Time

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