ISAAC Lead Analyst Analyst, Protective Services

Position description

Come join an innovative intelligence team that delivers tailored products and services for the customer. Our ideal candidate will alert our customers to developments and provide rapid assessments of potentially imminent local, domestic and international security situations, sensitive developments and complex threat issues. They have a passion for delighting customers, teamwork, and continuous improvement. Candidates must have understanding of global security risks and experience producing actionable intelligence autonomously. Our ideal candidate understands that supporting their people is one of the most critical roles they perform, to achieve this they are open and approachable, and have a bias for action. In this role, you will be focused on helping an established 24/7 intelligence center deliver actionable intelligence to their customers around the world and while scaling and optimize efforts in a high-tech, fast pace, physical security environment. You will actively mentor and develop new analysts’ writing and critical thinking skills.

Our positive and supportive culture encourages our people to do their best work every day. We have 16 leadership principles that help guide us in our everyday decision-making process. These leadership principles are a clear articulation of those things that have always been a part of what makes Amazon great – things that we must consciously hold on to in fulfilling our mission to be Earth’s Most Customer Centric Company. We are continuously looking for new ways to maintain a culture where our people excel and lead healthy and happy lives. It is always Day One.

Key job responsibilities
• Act as a primary point of escalation for ISAAC analysts on shift.
• Lead ISAAC’s response to incidents in case of a crisis, guiding and documenting ISAAC’s actions and alert management or other customers as needed.
• Brief customers and senior leadership on breaking events and issues.
• Onboard and train new analysts.
• Monitor open sources for threats and craft timely alerts.
• Provide edits and quality control for the on-shift team.
• Provide 24/7 support if needed.
• Work with the ISAAC manager to create and maintain team operating procedures.
• Assist with research for white papers and strategic projects.
• Various other administrative duties including providing team metrics, tracking on-going projects, and creating search parameters.

BASIC QUALIFICATIONS

• Bachelor’s degree (business, international relations, or security-related preferred).
• Experience with open source research, social media monitoring, online investigation and alert writing.
• Excellent oral and written communication skills; ability to succinctly summarize and assess information.
• Demonstrated leadership experience or experience working in a managerial position.

PREFERRED QUALIFICATIONS

• 2+ years’ experience working in an operation center, crisis management, travel security, or other fast paced environment requiring rapid decision making and analysis.
• Proficiency in multiple languages.
• Experience completing multiple tasks simultaneously and functioning with minimal supervision.

Application instructions

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