City of Bradford Metropolitan District Council
Job title:
ISP Incident Manager & Service Improvement
Company
City of Bradford Metropolitan District Council
Job description
Job IntroductionWe are looking for a dedicated Incident Manager to join Bradford Council’s IT Services Team in Service Improvement & Assurance, based at Britannia House (Bradford).Working in the Digital Programmes & Projects Service you will support the Service Improvement & Assurance function. You will be able to demonstrate:
- Experience of implementing, embedding and leading on ITIL processes including:
- Incident Management
- Change Management
- Problem Management
- Have strong analytical and reporting skills to support the effectiveness of ITIL processes, service reporting and improvement.
- Supporting the transition to an ITIL v4 compliant and ISO20000 accredited service.
- Support the continuous development and enhancement of the service, and ensuring that customer care and service excellence are established as core values.
- Ensuring that systems, processes and methodologies are specified, documented utilised to enable effective monitoring, control and support of service delivery.
- Performing audits to ensure compliance with operational processes.
- Excellent customer service skills.
Closing Date: 27th April 2025How to ApplyIf you are interested in joining our team and would like some further information, please contact Sue Bell on 07973 693 008 email .Employee OfferWhy work for Bradford Council? Find out why by taking a look at .Equal OpportunitiesWe do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities& groups and provides added benefits and resources to its member
Expected salary
£25183 – 44711 per year
Location
Bradford
Job date
Fri, 28 Mar 2025 08:29:28 GMT
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