IT Officer

RECOFTC is an international nonprofit organization working towards a future where resilient communities with respected rights thrive in forest landscapes that they manage sustainably and equitably. We take a long-term, landscape-based and inclusive approach in supporting local communities to secure their land and resource rights, stop deforestation, find alternative livelihoods and foster gender equality. We have more than 36 years of experience working with people and forests and has built trusting relationships with partners at all levels. As a trusted, honest broker, we occupy a distinct position as an international organization that supports, informs and brings together governments, communities, businesses, academia and civil society organisations. Our innovations, knowledge and initiatives enable countries to foster good forest governance, mitigate and adapt to climate change and achieve the UN Global Goals. RECOFTC operates in the Asia-Pacific region, with country program offices in Cambodia, Indonesia, Lao PDR, Myanmar, Nepal, Thailand and Viet Nam.

We are inviting candidates to apply for the position of IT Officer, Knowledge Management, Information Technology and Strategic Communication Unit. The successful applicant will be based in the RECOFTC main office in Bangkok, Thailand. The contract duration is for 24 months with a possibility of extension subject to funding availability and satisfactory performance. The position is for Thai nationals only.

Tasks and Duties

The IT Officer is a member of Knowledge Management, Information Technology and Strategic Communication unit and works under the supervision of the Digital Solutions Coordinator. The IT Officer is responsible for day-to-day IT technical support to staff including use of software, equipment, and digital platforms.

The IT Officer’s specific tasks and duties includes:

• Provide day-to-day technical support and ‘trouble-shooting’ to RECOFTC IT users’ access to digital platforms, hardware and software, including on premise infrastructure and network connectivity
• Assist and support the development and maintenance of RECOFTC’s digital platforms, including knowledge management, intranet and business systems
• Support the unit in the implementation of data backup and security procedures across the organization
• Provide training on the use of IT systems and equipment to RECOFTC staff in Thailand and remotely to other country offices
• Foster a relationship with Kasetsart University’s Computer Department to ensure reliable and uninterrupted internet and other support services for RECOFTC’s operations
• Support the planning and implementation for purchasing, upgrading, and maintaining digital systems and infrastructure efficient organizational performance
• Support asset management and maintenance of the inventory of computer hardware and software, ensuring stock of frequently used spare parts is available on site for repair and replacement
• Maintain comprehensive documentation of IT systems, configurations, and procedures to facilitate troubleshooting and knowledge sharing
• Resolve IT issues and extending IT support across seven RECOFTC country offices addressing specific IT-related challenges and requirements including working with administrative officers to provide specifications and review supplier quotations
• Stay informed about emerging technologies and assess their potential benefits for the organization
• Perform any other duties as assigned by the Digital Solutions Coordinator, Digital Development and Knowledge Management Manager and the KMITSC Unit Director

Qualifications and experience:

The IT Officer will have the following essential qualifications and experience.

Essential:

• Bachelor’s degree in computer engineering or related field
• Minimum of three years of experience in IT system operations and support
• Excellent IT skills including knowledge of on-premises infrastructure such as servers, networks and equipment such as laptops
• Experience with cloud platform administration and software management
• Knowledge of IT procurement and asset management practices
• Excellent time-management and coordination skills
• Strong communications and interpersonal skills
• Good written and spoken English

Desirable:

• Familiarity with Microsoft 365 platform administration functions
• Experience in the development and delivery of IT projects
• Experience working in a non-profit organization environment
• Proficiency in digital events, audio-visual technologies
• Well informed about emerging technologies

RECOFTC’s core values

At RECOFTC, our core values are the foundation of our culture and guide all our work. In addition to job-specific skills and experience, the applicant should possess the following characteristics, attitudes and skills:

• Embrace innovation
• Adapt to and learn from challenges
• Nurture commitment, responsibility and ownership
• Collaborate with partners and stakeholders
• Committed to sustainability
• Cultivate participation, social inclusion and gender equity
• Prioritize wellbeing