Investigo
Job title:
IT Service Desk Team Lead
Company
Investigo
Job description
Service Desk Manager – ITIL – M365 – WIN11 – Contract – LondonMy client, an International Broadcaster, are looking for an experienced IT Service Desk Manager to join them on an initial 3 month contract. The ideal candidate will have experience leading a busy Service Desk to ensure all customer SLAs are hit whilst adhering to ITIL standards, as well as having hands-on experience with Microsoft M365 and Windows 11.
- Lead and manage the IT Service Desk team to deliver exceptional IT support services.
- Ensure smooth operation of Service Desk functions aligned with ITIL best practices.
- Develop and enforce policies for IT support operations and ticket management.
- Provide mentorship and training to enhance the team’s technical and customer service skills.
- Maintain a high level of expertise in Windows 11 deployment, troubleshooting, and management.
- Oversee the configuration, deployment, and updates of Microsoft 365 services.
- Manage escalations to ensure prompt resolution of complex issues.
- Monitor and improve Service Desk performance metrics (SLAs, KPIs).
Interview slots are available for the end of this week, with a view for the successful candidate to start on Jan2nd.Please reach out ASAP for more information.Service Desk Manager – ITIL – M365 – WIN11 – Contract – London
Expected salary
£400 – 450 per day
Location
London
Job date
Sat, 21 Dec 2024 08:16:20 GMT
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