IT Service Desk Technician

Job title:

IT Service Desk Technician

Company

SLR Consulting

Job description

Job Title IT Service Desk TechnicianVacancy No VN3636Employment Type PermanentContract Type Full-TimeAdvertJob DescriptionAre you ready to kickstart your career in IT support and become an integral part of a global environmental consultancy’s internal IT team? We’re seeking a dynamic individual for the role of IT Service Desk Technician, where you’ll play a pivotal role in providing crucial technical assistance to end-users. If you have a strong foundation in basic hardware, software, and network concepts, coupled with excellent communication skills, we invite you to join us on this exciting journey of professional growth and development.Overview of team / business area
Our internal IT team at SLR is the backbone of support for our 1,100+ European operations staff members, covering 31 offices across 7 countries. Based in Bradford on Avon, our EU IT team is responsible for ensuring that both office-based and field personnel have the necessary technology and support for their daily tasks. It’s a collaborative environment where we work together to keep our colleagues connected and equipped with the tools they need, spanning a diverse range of locations and roles.The role
As an IT Service Desk Technician, you’ll go beyond traditional support, engaging in both in-person and remote assistance. What sets this role apart is the exposure you’ll gain – from navigating specialist software to embracing new technologies and working with cloud-based solutions. This journey isn’t just about technical problem-solving; it’s an exploration of possibilities.Collaboration is at the core of our team ethos. Attend enlightening training sessions, contribute to process enhancements, and enjoy the flexibility of hybrid working of 3 days at home and 2 days in our newest flagship office in Edinburgh just below Arthur’s Seat in a fantastic office location. Your path here isn’t just a job; it’s a trajectory toward a clear career progression within our dynamic IT landscape.About us
SLR are global leaders in environmental and advisory solutions helping our clients achieve their sustainability goals. We are a consultancy with over 3000+ employees across 6 regions – including over 1000 staff across Europe. SLR’s ‘one team’ culture is at the heart of our business; providing a collaborative and supportive environment for professional development. Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance, critical illness cover and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 day’s annual leave, SLR offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, and our family friendly policies help balance the needs of professional and family life.About you
We’re looking for a candidate with a strong foundation in basic hardware, software, and network concepts. Essential to success in this role is a commitment to continuous learning and adaptability to new technologies. Excellent communication skills, both in conveying technical information and providing exceptional customer service, are key attributes we value. If you thrive in a dynamic, collaborative environment and have a problem-solving mindset, we encourage you to join us on this journey of professional growth within our internal IT service desk team.

• Windows 10
• Microsoft O365
• Active Directory
• Networking – LAN, DNS, DHCP, TCP/IP
• Hardware and Software Troublshooting
• Printing
• iOS and Andriod

Diversity, Equity, and Inclusion at SLRWe are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional DE&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all individuals regardless of their background can thrive.
For more information on our commitment to DE&I, and the great work we are doing, please click here: and scroll to the bottom of the page.To apply
If you are interested in this opportunity, we’d love to hear from you, so click apply or you can submit your application at: .
Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR.

• SLR Commitment – All applicants with a disability who meet the essential requirements for the job will be guaranteed an interview in line with our Disability Confident Committed status.

Key Responsibilities1. Technical Support:

• Provide timely and effective technical support to end-users.
• Address hardware and software issues both locally and remotely.
• Undertake routine tasks and make decisions within established frameworks to resolve common IT issues.
• Handle designated tasks or escalated Service Desk tickets in our ITSM toold.

2. Collaboration and Communication:

• Collaborate with team members to troubleshoot and diagnose technical problems.
• Actively participate in weekly team meetings to discuss challenges, solutions, and knowledge-sharing.
• Coordinate with team members to maintain support coverage.
• Engage in regular communication with team members to share insights, challenges, and solutions.

3. Training and Knowledge Management:

• Attend regular training sessions to stay updated on new technologies, industry trends, and best practices.
• Maintain a knowledge base of common issues and resolutions for quick reference.

4. Process Improvement:

• Contribute ideas for improving support processes, documentation, and overall efficiency.
• Adhere to established policies, procedures, guidance, budgets, and timeframes.
• Seek advice and agreement when faced with conflicting requirements.

5. Customer Service:

• Provide excellent customer service, demonstrating a positive and professional demeanor in all interactions.
• Effectively respond to work requests from various departments, ensuring seamless collaboration.

6. Collaboration with Other Departments:

• Collaborate with IT Software Coordinator and other Shared Service departments to fulfill requests for new hardware and software.
• Assist in onboarding and off-boarding processes for new starters and leavers.

7. Adaptability and Proactivity:

• Maintain a proactive approach to learning and adapting to new technologies and industry developments.
• Work in a fast-paced environment, prioritizing tasks effectively to meet SLAs.

8. Field Work:

• Travel to regional offices within the UK and EU as required for office moves, acquisition work, or site audits.
• Perform network patching, hot-desking setup, printer maintenance, etc., during on-site visits.

Country United KingdomOffice Edinburgh

Expected salary

Location

United Kingdom

Job date

Sun, 06 Oct 2024 07:56:28 GMT

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