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IT Technician – Transportation

Colorado State University

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Posting Details
Posting Detail Information

Working Title IT Technician – Transportation
Position Location Fort Collins, CO
Work Location Position is fully in-office/in-person
Research Professional Position No
Posting Number 202400111AP
Position Type Admin Professional/ Research Professional
Classification Title Prof/Indiv Contrib I
Number of Vacancies 1
Work Hours/Week 40
Proposed Annual Salary Range $45,000 – $55,000
Employee Benefits Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment to diversity, equity and inclusion , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

  • For detailed benefit plan information for eligible employees, visit https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/ and https://hr.colostate.edu/prospective-employees/our-perks/ .
  • For the total value of CSU benefits in addition to wages, visit https://hr.colostate.edu/total-compensation-calculator/ .
  • For more information about why Fort Collins is consistently ranked in the top cities to live in, visit https://hr.colostate.edu/prospective-employees/our-community/ .
Desired Start Date 03/01/2024
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on 02/01/2024
Description of Work Unit Founded in 1870, Colorado State University is among the nation’s leading research universities and enrolls approximately 32,000 undergraduate, graduate, and professional students. Located an hour north of the Denver metro area, Fort Collins is a vibrant community of approximately 157,000 residents that offers the convenience of a small town with all the amenities of a large city. Fort Collins is situated on the Front Range of the Rocky Mountains with views of 14,000 foot peaks, and offers access to numerous cultural, recreational, and outdoor opportunities.
It is the mission of this department to provide safe, efficient multi-modal access to campus and manage parking resources to support campus activities and enhance life in the university community. The department is a self-funded auxiliary department of Colorado State University that supports all maintenance and operations as they relate to transportation services on campus.
Position Summary Position provides support for departmental users; demonstrating software and hardware utilization; querying databases, using API’s, building reports and dashboards; diagnosing, analyzing, resolving, documenting, installing and updating hardware and software on client workstations and mobile devices.
Required Job Qualifications
  • Graduation from an accredited college or university with an associate’s degree in a field of study related to the work assignment AND one year of experience in the occupational field or specialized subject area of the work assigned to the job.

OR

  • Two years of experience as defined by the department will substitute for each year of required education. A bachelor’s, master’s or doctoral degree from an accredited college or university in a field of study related to the work assignment will substitute for the associate’s degree and, at the agency’s discretion, the year of experience.

  • Work experience in hardware and software installation, maintenance, repair, as well as providing exceptional user support.
  • Aptitude building and maintaining vendor relationships to identify software and hardware functionality and solutions.
  • Evidence of experience working effectively in a team environment, as well as autonomously.
  • Knowledge of data exchange between differing vendor systems (e.g., API, SSH, SFTP) and understanding of data security and encryption.
  • Experience with data storage, analysis, integrity, security, documentation, and reporting.
  • Experience working with websites, web forms, and online accessibility standards.
Preferred Job Qualifications
  • Demonstrated experience providing technical support and guidance to a variety of end-users that vary from basic to advanced levels of understanding and technology use (verbal communication skills).
  • Experience querying databases, creating reports, and validating data.
  • Ability to troubleshoot Apple, Windows, and Android operating systems, devices, and hardware.
  • Demonstrated experience building strong working relationships with internal and external customers and vendors.
  • Experience documenting processes and frequent issues/solutions (written communication skills).
  • Experience researching products and software and provide recommendations.
  • Ability to plan ahead when scheduling updates/system outages to cause the least amount of impact to users.
  • Experience with automating business processes and tasks.
  • Critical thinking and analytical skills.
  • Ability to effectively and efficiently manage time.
  • Team focused and the ability and desire to collaborate with others.
  • Attention to detail.
  • Excellent customer service skills.
Diversity Statement Ability to advance the department’s commitment to diversity and inclusion through research, teaching and outreach with relevant programs, goals and activities.

Essential Duties

Job Duty Category User Support
Duty/Responsibility
  • Provide user support by installing, configuring and maintaining application software and computer hardware (workstations, printers, scanner, mobile devices etc.); demonstrating hardware and software utilization: diagnosing, analyzing, and resolving hardware and software problems.
  • Provide appropriate training, documentation, and guidance on the use of installed software applications. Troubleshoot basic network connectivity to the LAN.
Percentage Of Time 25%
Job Duty Category Repair and Track Computer Information
Duty/Responsibility
  • Repair and facilitate the repair of computer hardware. 
  • Maintain and record information on licenses, existing configurations, repairs, warranties, and solutions to problems for hardware and software. 
  • Perform software updates on a regular basis.
Percentage Of Time 20%
Job Duty Category Hardware and Software Recommendations
Duty/Responsibility
  • Analyze various types of configurations of hardware and software, both current and anticipated, and recommend the most efficient, suitable, stable and compatible types for purchase and use.
Percentage Of Time 20%
Job Duty Category Information Processing
Duty/Responsibility
  • Execute processes for transferring information between departmental and University information systems on a regular and as needed basis. 
  • Build and maintain data integrations and automation for reporting and analysis. 
  • Provide first line of support for updating, reviewing information displayed, and resolving problems regarding business websites.
Percentage Of Time 25%
Job Duty Category Other Duties
Duty/Responsibility
  • Liaise with hardware and software vendors as well as with other entities at CSU as a means to help diagnose and resolve issues as they arise.
Percentage Of Time 10

Application Details

Special Instructions to Applicants CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.
To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.
Conditions of Employment Pre-employment Criminal Background Check (required for new hires)
Search Contact Tommy Crews, [email protected]
EEO Statement Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, [email protected] .
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, [email protected] .
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, [email protected] .
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education .
Background Check Policy Statement Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

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