Junior Digital Support Analyst (Headless CMS, Ticketing, Bank)

Job title:

Junior Digital Support Analyst (Headless CMS, Ticketing, Bank)

Company

Teamrecruiter.com

Job description

Our Banking client is looking for a Junior Digital Support Analyst (Headless CMS, Ticketing, Bank)
Length: 12 months contract with the possibility of extension and conversion to full time employment
Location: Toronto, ON (Hybrid) – 2 times per week in office
Working Hours: 9 am to 5 pm
Line of Business: Global Asset Management (GAM) – Wealth‘The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting… or you may be asked to start sooner than the expected start date if you are able to do so !’Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to [email protected]Please mention the job title above in the subject line
The recruiter in charge of this role is SanAfter you have submitted your resume via e-mail please complete the application for this specific job by clicking ‘Submit Your Resume for this Job’ at the bottom of this page to match your resume to the job.If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on ‘Database Registration’If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
Requirements:
ROLE MANDATE:
We are seeking a proactive and detail-oriented Junior Digital Support Representative to join our Digital Web Operations and Support team. The ideal candidate will be responsible for managing business-as-usual (BAU) support ticket requests and troubleshooting issues related to 3rd party integrated applications. This role involves working closely with internal teams and external vendors to ensure timely resolution of technical issues. Proficiency with Contentful, Bynder, and Algolia is essential.ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
Manage and respond to digital support tickets in a timely manner
Troubleshoot and resolve issues related to Contentful and integration database applications
Daily interaction with data integrations between Data Front LiveDoc and other asset management systems
Collaborate with cross-functional teams to identify and address technical problems
Escalate complex issues to appropriate technical teams or third-party vendors
Document troubleshooting steps and resolutions for future reference
Monitor system performance and report any anomalies
Assist in the implementation and testing of new digital tools, updates and enhancements
Daily Tasks:
o Action prioritized incoming support tickets
o Troubleshooting and resolving common issues within GAM digital platforms
o Communicating with users to gather information and provide updates on ticket status
o Coordinating with vendors for third-party application support
o Documenting issues, resolutions, and maintaining knowledge base articles
o Performing routine checks on system performance and functionality
o Assisting in user access management and permissions settings
o Participating in team meetings and providing updates on support activitiesMUST HAVE SKILLS:
Bachelor’s degree in Information Technology, Computer Science, or a related field
1 to 2 years of experience in digital support or a similar role
Understanding of Contentful CMS or other related headless platforms
Basic understanding of troubleshooting methodologies
Strong attention to detail and organizational skills
Ability to manage multiple support requests and meet deadlines
Excellent written and verbal communication skills
Analytical mindset with problem-solving abilities
Familiarity with support ticketing systems like WorkfrontNICE TO HAVE SKILLS:
Experience with other CMS platforms
Understanding or hands on experience with LiveDoc and other asset management systems
Basic knowledge of HTML/CSS, python, and JavaScript
Understanding of web analytics tools
Understanding of API integrations
Qualifications:
SOFT SKILLS:
Strong problem-solving abilities
Team player with a collaborative attitude
Proactive and self-motivated
Adaptable to changing priorities and fast-paced environments
Strong interpersonal skills for cross-departmental collaborationINTERVIEW PROCESS:
First Round – 45 minutes MS Teams interview with Hiring Manager
Interview format will consist of behavioral/situational style questionsPlease note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.Have a great day.At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com.CAMSC and ACSESS certified‘…All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing’‘Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.’THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

Expected salary

Location

Toronto, ON

Job date

Tue, 04 Mar 2025 23:49:18 GMT

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