Ashton Recruitment
Job title:
Junior Member & Client Support Administrator
Company
Ashton Recruitment
Job description
Ashton Recruitment require a Junior Member & Client Support Administrator for our client based in Belfast.
Position: Junior Member & Client Support Administrator
Location: Belfast
Duration: Permanent
Rate of Pay: Available Upon Request
Hours of Work: Monday – Friday, 37.5 hours per week
Duties (not limited to):
Acting as an Ambassador for the client you will be expected to deliver a positive and top-class front-line customer support to all users of the facilities which will include, (not exhaustive):
- Providing a polished “meet and greet” service to members and visitors to the premises providing appropriate and tailored induction information to support their visit.
- Taking and responding to telephone and email enquiries with professionalism, positivity, courtesy, patience, collecting all necessary data to process booking enquiries and imparting all required information to leave the caller satisfied.
- Proactively triage enquiries and support requests appropriately and deliver excellent support directing enquiries to the correct point of contact based on having a comprehensive cross functional/departmental knowledge and an understanding of the full suite of services available to internal and external customers.
- Taking ownership and demonstrating a pride and care in all aspects of how the reception area (not just the reception desk) appears and operates. Being proactive and showing an interest in all that is going on, moving quickly to address any issues.
- Creating an organised, warm, and engaging environment at all times, showing innovation and creativity to provide solutions to client needs.
Provide general administration, and assistance to business support and document services including to receive and/or fulfil requests from barristers for assistance with:
- Document scanning, indexing, and tabulating.
- Photocopying
- Storage and filing
- Updating information on portal
- Concierge facilities – including taxi bookings; temporary parking; temporary baggage storage; umbrellas; paging/messaging.
- General administration
To provide first level IT support to members and visitors where appropriate including, (not exhaustive):
- Assistance with setting up Wi-Fi including Guest WIFI for non-members.
- Assistance with advice on how to connect to printers and devices.
Always adhere to health and safety best practice and consistently maintain a tidy and safe working environment to ensure the well-being of all users of the building, including (not exhaustive):
- Act as one of a pool of organisation First Aiders (training provided).
- Act as one of a pool of organisation Fire Wardens (training provided).
Essential Criteria * A minimum of 2 A-Levels, Grades A – C or equivalent.
- An A-level in English is essential. (Note: significant and relevant experience may be used to demonstrate equivalence to formal qualifications)
- Customer Service: A minimum of 1 years’ relevant demonstrated experience (gained within the previous 3 years) of successfully delivering customer excellence in a professional and demanding environment*. *Examples of what may constitute relevant customer service experience:
- Reception and switchboard experience, with excellent telephone and email etiquette to pass queries onto the correct person with including the setting up, forwarding, adding/modifying voicemail greetings.
- Experience of organising meeting logistics, invites and refreshments.
- Experience of room booking and / or diary management.
- Experience of payment processing systems such as credit card payments.
- Ability to take ownership and prioritise workflow, with appropriate attention to detail, confidentiality, and quality assistance.
- Proactively triaging queries to provide first level support on services available and / or sign posting as appropriate.
- Ability to identify the potential to ‘upsell’ and/or offer guidance on additional services available.
- Experience of scanning, printing, and photocopying, filling, general admin, document version control including adhering to quality requirements.
- Data Protection: A working knowledge of Data Protection principles and how they apply to the working environment.
- Willing to train and function as a First Aider and Fire Safety Warden.
- Flexibility to support meetings and events that may run beyond core business hours.
Desirable Criteria
- Customer Service Skills Accredited Training.
- Secretarial qualification.
- Food safety accreditation.
- First Aid training.
- Fire Warden trained.
- Customer Service: Relevant customer service experience in a technical office environment.
- Previous experience of capturing and setting up Audio Visual (AV), WI-FI and other equipment requirements for meetings and events.
- Previous experience in an environment of selling commercial room space and developing quotations.
- Previous experience in providing hospitality support for catered meetings.
Skills and Competencies
Customer Service and business development
- Demonstrable ability to adopt an Ambassadorial role on behalf of the organisation; be warm and helpful, taking pride in the role and the organisation.
- Excellent customer service skills to deliver front line support services to members to meet and or exceed their needs in an efficient and timely manner.
Knowledge Management and Compliance:
- Ability to follow processes and procedures including understanding of and adhering to the necessity of confidentiality; be trustworthy.
- Demonstrated ability to maintain accurate and up to date records (paper based and electronic).
- Data Protection: A working knowledge of Data Protection principles and how they apply to the working environment of the Reception Hubs.
Effective Communication:
- Excellent communication skills (verbal and written).
- Demonstrable ability to absorb a lot of information and impart it to others knowledgeably, accurately and with confidence.
- Ability to accurately capture requirements, with a strong attention to detail.
Solution Focused:
- Ability to use own initiative to “think outside the box”, be solution focused and forward thinking to resolve issues, proactively identifying potential or actual issues, willing to go beyond what is asked for.
- Ability to regularly review processes and look for opportunities to become more efficient.
- Flexible and adaptable in response to changing circumstances to help and ensure service delivery.
Ashton Recruitment is acting as a Recruitment Agency
Expected salary
Location
Belfast
Job date
Tue, 23 Jan 2024 05:54:16 GMT
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