Lead Security Analyst, North America & Caribbean

Job title:

Lead Security Analyst, North America & Caribbean

Company

International SOS

Job description

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

Overall Purpose of the Job:

The Lead Security Analyst, North America & Caribbean is responsible for the day-to-day direction, guidance and analytical line for the aforementioned Americas sub-region across all internal and client-facing deliverables, in line with the direction set by the Security Director, I&A and in alignment with the Security Director, Assistance in line with global standards.

The Lead Security Analyst will be the regional analytical lead for the Americas sub-region encompassing North America (The United States and Canada) & the Caribbean nations (barring Cuba) and will work closely with other Lead Security Analysts and relevant Medical I&A leads on issues of overlap, in addition to being closely integrated into the day-today security assistance operation, ensuring that operational planning and decision-making in both business as usual and crisis scenarios are being fed by, and aligned with, the analytical position and outlook.

The Lead Security Analyst is expected to have an understanding of and interest in shaping – in collaboration with the Content Services professional community – how I&A should be delivered and presented to clients in an audience-centric way across the multimedia digital space.

The Lead Security Analyst will be one of the key company spokespeople in support of Sales and Marketing teams on issues pertaining to the Americas.

The Lead Security Analyst will also play a key role in providing on-the-job training and support for the Security Specialists, I&A as well as be part of regional and global projects to enhance our I&A collection, analysis and dissemination capabilities.

Key Responsibilities:

Core Client & Internal Support:

• Ensure International SOS’ analytical position and outlook on the sub-region is clear to its clients and internal stakeholders in order to inform timely decision-making.
• Ensure the Security Specialist, I&A team is given appropriate collection direction for the sub-region on a standing and dynamic basis.
• Ensure the Security Specialist, I&A team has appropriate numbers and diversity of sources for intelligence collection, developing action plans for the Security Director, I&A where appropriate.
• Ensure International SOS’ operational posture and planning for the sub-region is taken in full view of the security outlook.
• Oversee functional feedback to Security Specialists, I&A for deliverables relating to North America and the Caribbean, building both subject matter knowledge of the sub-region in the team as well as intelligence analysis and writing best practice.
• Collaborate with relevant stakeholders across the Content Services & Medical I&A professional communities to ensure comprehensiveness of output and overall economy of effort.
• Oversee the maintenance of background client-facing security information, ensuring it is up to date and reflective of the current risk environment and International SOS’ analytical and operational position.
• Contribute to ensuring International SOS has a best-in-class security I&A capability by participating in projects relating to functional enhancements, such as intelligence collection tools and trainings.
• As required travel to countries in the Americas to assess the current security situation, local provider capabilities and expand the existing network of security I&A and assistance contacts to further support clients and aid operational planning.
• Participation in the regional security on-call roster as required.
• Supporting regional incident management and supporting crisis operations through the development and presentation of risk and situational assessments on a timely basis
• Provide support in management and operations to the Security Manager-Assistance as needed to meet International SOS mission goals and objectives

Consulting Delivery & Sales, Marketing Support:

• As required, deliver safety and security trainings and workshops – especially those focused on North America & the Caribbean – as well as engage in client specific security I&A consultancy tasks as required.
• Support the Sales and Marketing teams in the articulation of International SOS’ services and in providing functional expertise in North America & the Caribbean client facing forums such as webinars

Personal Development:

• Build an extensive understanding of a 24/7, global, integrated operational intelligence cycle as part of a business supporting clients with analysis and assistance across security, health and logistical threats,
• Undertake competency-based trainings based on management assessment of priorities
• Undertake wider training courses relating to the work of security I&A as agreed with line management.

Required Skills and Knowledge:

• Extremely strong knowledge of the political and security landscape within the North America & Caribbean sub-region.
• Excellent written and verbal communication skills including ability to explain complex situations to non-expert audiences in English.
• Ability to critically analyze multiple streams of information under time pressure and produce actionable insights.
• Ability to identify key streams of effort and direct colleagues accordingly.
• Knowledge of and proficiency in all stages of intelligence cycle including multi-source direction and collection as well as analysis.
• On the ground experience in the region.
• Strong IT skills including Microsoft Office Suite and other applications.
• Comfort in coordinating and presenting situational intelligence reports in a crisis situation

Required Work Experience:

• Typically, at least 5+ years’ experience in security intelligence analysis and production including a period specializing in North America & the Caribbean in a relevant sector such as: military, government, NGO, journalism; relevant academic studies.
• Experience at all levels of an intelligence cycle involving digital and human sources.
• Experience on the ground in the Americas.
• Experience in writing to senior management and decision-makers.

Preferred experience:

• International work experience in challenging, remote or hostile environments.
• Crisis Management experience
• Public speaking, client-facing presentation and/or media experience. This is a key element of the role.
• Experience of working in a customer/client focused role.

Required Qualifications:

• Masters degree (or relevant professional training) in a field related to security intelligence, international politics, international relations or similar or bachelor’s degree in the same along with relevant field experience.

Required Languages:

• Excellent spoken and written English language.
• Spanish and other language proficiency desirable.

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)

• Some travel, sometimes on urgent request.
• Occasional evening/weekend work based on operational requirements, including incident or crisis operations.

Hybrid Role: 3 days onsite, 2 days remote. Generally M-F 8a-4p

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International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Expected salary

Location

Trevose, PA

Job date

Sun, 10 Mar 2024 01:36:34 GMT

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