Learning Management System Global Administrator

Job title:

Learning Management System Global Administrator

Company

Canadian Nuclear Laboratories

Job description

Can you see yourself evaluating regulatory training management requirements; consulting with stakeholders both internal and external to evaluate automation possibilities for program enhancements; weighing competing business line interests and authorizing action plans that will meet client needs, but also safeguarding CNL’s global data set for the purpose of hierarchical companywide reporting? Does the idea of working in an interdepartmental team to develop, maintain and champion the global strategic plan and governance of CNL’s cloud based training regulatory system of record sound good to you? If you answered yes, then this may be the job for you!

What will you be doing!

• Aligning company training management goals with opportunities to leverage system automation and new system functionality in the effort to streamline workflows, initiating process improvements and improve data accuracy to optimize the companies return on investment.
• Performing complex system analysis when competing business interests intersect and making final system configuration decisions that are in the best overall interest of the company.
• Working with diverse customer and stakeholder groups to analyze training position analyses and compliance reporting requirements to leverage system functionality and recommend a strategic plans to ensure roles, content, training assignment logic, reporting and compliance requirements are architected to meet the needs of the client but also aligning with company broad scope reporting needs.
• Managing the execution of strategic plans to operationalize company wide, job specific and specialty training assignments by building, testing and promoting solutions through the DEV, TEST and Production environments.
• Setting data and system governance processes and procedures to set quality assurance standards for building, maintaining and operating the system to ensure sound projections for company instructor resourcing, scheduling and budget spends are possible.
• Managing the branding and layout configurations of all system dashboards and menu accessibility for all security roles.
• Performing bulk system uploads by preparing complex rapid import templates to update or managing data associated with; people profiles, completion records, HR Roles, organization charts, social collaboration settings for groups or workspaces, instructors, equipment, training facilities and location management, learning catalog updates or system settings in all environment.
• Providing monthly user subscription fee financial summaries to the Training and Development Manager.
• Promoting LMS success stories and best practices using company communication tools to educate user of the possible solutions available for managing training at the line level.
• Identifying opportunities and collaborating with other departments to identify possible cross portfolio solutions or efficiencies as a result of quarterly software updates, new collaboration tools, HR employee profile management or skills/certification tracking opportunities in the software.
• Working with the Reporting Analyst to support the development of the LMS reporting center and test reporting templates to ensure reporting parameters meet end user’s needs for training qualification validation, work planning, program reporting and companywide compliance reporting by assignment.
• Developing and facilitating Learning Management System training programs for all LMS roles with Administration functionality that aligns with established governance and processes in order to deliver consistent administration, operation and use of the system.
• Creating a records management archival process in alignment with regulatory retention requirements and executes archiving on a regular annual schedule.
• Providing second tier support to LMS training support staff including: offsite training support staff, embedded training teams, training shared services staff, IT frontline workers, embedded admin assistants (training tasks and reporting), Contractor Management domain training staff support, Security domain training staff support
• Acting as an authorized Saba support contact
• Submitting service escalation and enhancement requests via the supplier support portal
• Communicating system outages and coordinates quarterly copy backs requests
• Arranging authorized support contact training for new administrators
• Creating and authorizing the deployment of augmented security role permissions to all system users
• Monitoring system logs, investigating data inconsistencies, troubleshooting user interface functionality and resolving issues that can be solved by customizing configurations available in the application
• Performing regular internal audits on the content library and training completion data to identify data inconsistencies, performing root cause analysis and actions the corrective action plan to resolve the data inconsistency by engaging training support staff
• Attending and supporting audits

What we are looking for:

• Completion of a SABA/Cornerstone LMS Administrator Training Program as asset.
• Minimum 5 years’ experience analyzing, manipulating and interpreting data for the purpose of making empirical based decisions
• Minimum 3 years’ working in a compliance based training program
• Minimum 3 years’ experience managing a digital customer user experience with workflows
• Minimum 1 years’ experience creating training for system support
• Experience managing relationships and negotiating competing client interests
• Experience working with various digital content file formats. (i.e. documents, photos, music, videos and learning packages)
• Experience managing prescriptive rules engine based on HR data for the purpose of automating training assignments is essential
• Ability to respond to diverse customer/stakeholder inquiries with sensitive relationship management
• Possesses a strong understanding of regulatory requirements for training program management
• Experience in website branding and digital content optimization for web
• Experience preparing training and change management communications for the purpose of communicating new version functionality to the company
• Demonstrates strong analytical and decision making skills
• Able to lead interdepartmental meetings and training workshops
• Possesses excellent judgement and communication skills both oral and written
• Takes initiative to identify roadblocks and collaborates with others to develop and propose solutions
• Detail-oriented with the ability to understand the impact of complex concepts and processes on multiple use cases
• Exceptional organizational skills and ability to prioritize and manage time and meet deadlines
• Excellent interpersonal skills and proven ability to maintain successful working relations at all levels within the organization and with external stakeholders / vendors
• Highly motivated and able to work with minimal supervision
• Advanced abilities using computer software such as Excel, Power BI, Word, Outlook, PowerPoint and SharePoint
• Possesses the SABA “ASC Certification” Authorized Support Contacts Certification or willing to complete the training
• Knowledge of Human Resources data integrations
• Knowledge of data analysis, manipulation, verification and validations best practices for audits
• Knowledge of Systematic Approach to Training (SAT) Training Programs and Standards
• Knowledge of CNL License requirements for training and regulatory and legislative requirements
• Knowledge of CNL Management System
• Knowledge of CNL vision for 2030 and 5 and 10 year strategic plans
• Knowledge of CNL Annual APWB and PEMP

Security clearance eligibility required: Reliability Status with Site Access Security Clearance (SASC), which has a minimum requirement of 3 years of verifiable history in Canada, Australia, New Zealand, United States and/or the United Kingdom.

Why CNL?

Does working with a team across Canada to advance nuclear science and technology for a clean and secure world speak to you? We’re reinventing ourselves to be the pace setters, so we can lead the charge in solving the problems that matter, like building the next generation of clean nuclear and hydrogen energy solutions, developing new and better-targeted cancer treatments, and continuing to lead the world in environmental remediation.

• Work-life balance is an integral part of our overall health and well-being; at CNL, we value this.

We offer a complete total rewards package:

• paid time off (vacation, sick, floater & personal);
• benefits effective day one, that’s right no waiting period;
• tuition support
• and a pension!

Location:

CNL works with employees across Canada to enable a remote workforce where possible. Our Work from Home employees are provided with the equipment required to be successful: laptop, monitor, external etc. Of course, we always love a visit to site when possible!

About CNL:

CNL is Canada’s premier nuclear science and technology organization and a world leader in developing nuclear technology for peaceful and innovative applications. Using our unique expertise, we are restoring and protecting the Environment, we are advancing clean energy technology, and our medical breakthroughs continue to improve the health of people around the world.

Our Priorities:

• Clean energy for today and tomorrow.
• Restore and protect the Environment.
• Contribute to the health of Canadians.

CNL is committed to providing an atmosphere free from barriers that promote equity, diversity and inclusion in achieving our mission. CNL welcomes and celebrates employees, stakeholders and partners of all racial, cultural, and ethnic identities.

CNL also supports a workplace environment and a corporate culture built on our Core Values: Respect, Teamwork, Accountability, Safety, Integrity and Excellence, which encourage equitable employment practices and career prospects inclusive of accommodations for all employees.

CNL is committed to being an equal-opportunity employer. If you require accommodation measures during any phase of the hiring process, please inform the Talent Acquisition Specialist with whom you are in contact. All information received in relation to accommodation requests will be kept confidential.

The Chalk River Laboratories site is located on the unceded and unsurrendered territory of the Algonquin Anishinaabe people. As an organization, CNL recognizes and appreciates their historic connection to this place. CNL also recognizes the contributions that First Nations, Métis, Inuit and other Indigenous Peoples have made, both in shaping and strengthening this community in particular, and this province and country as a whole.

#LI-REMOTE

Expected salary

Location

Chalk River, ON

Job date

Thu, 09 Nov 2023 06:29:26 GMT

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