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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, hope
UNICEF’s Division of Private Fundraising and Partnerships (PFP) works with the private sector through UNICEF National Committees, country offices and HQ divisions to expand strategic engagement with the private sector and advocate for child rights. As UNICEF shifts into a more agile organization able to deliver on ambitious targets defined in its Strategic Plan 2022-2025, PFP is strengthening its Knowledge Management (KM) function by sustaining foundational KM work while strengthening the strategic use of KM for continuous improvement. A key component of strategic Knowledge Management is the capture of cases and lessons learned from key projects and initiatives as well as the synthesis of knowledge in the form of guidelines, checklists and standard processes that can help make the work of the Division more agile and responsive to the needs of its stakeholders, including country offices and National Committees.
How can you make a difference?
PURPOSE OF ASSIGNMENT
We are seeking an experienced Knowledge Management professional with excellent analytical, communication (written and verbal), synthesis and facilitation skills to support the capture of cases and lessons. In particular, and under the supervision of the Knowledge Management Manager, and in coordination with the KM team and different technical teams, the Consultant will help document key projects and cases that demonstrate the impact of UNICEF’s work with the private sector both in raising income and generating influence to pursue and protect the rights of children around the world. He/She will also organize, facilitate, document and synthesize the results of lessons learned exercises on strategic private sector engagements and initiatives upon the request of management and technical teams. In addition, he/she will support in the synthesis of existing knowledge and resources for conversion into checklists, template, standard processes and procedures, and frequently asked questions.
OBJECTIVE
The role’s objective is to surface information and lessons from experience and craft knowledge products in various formats that management can consider to continuously improve the Division’s ways of working.
MAJOR TASKS TO BE ACCOMPLISHED
For each project case to be documented:
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Draft, revise and finalize project cases in written format based on interviews with relevant teams and colleagues and review of secondary sources.
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Prepare synthesized and repackaged versions—in 2-page text format, (info)graphic/visual format, and short powerpoint deck—of the project cases.
For each project to conduct a Lessons Learned Exercise on:
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Assist in completing a Lessons Learned Exercise scoping document that will serve as the basis for the Lessons Learned Exercise.
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Schedule interviews and/or group reflection sessions with relevant colleagues.
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Facilitate lessons learned interviews and discussions and prepare lessons learned notes based on this.
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Synthesize lessons learned interviews and draft a Lessons Learned Synthesis Report. Revise and finalize the report based on comments and feedback.
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Prepare a 2-page summary of the lesson learned report.
For each knowledge product synthesizing information and resources in different formats:
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Review and analyze existing resources as provided by the focal point
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Gather additional information on gaps that may exist
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Draft the knowledge product which may take on the form of checklists, template, standard processes and procedures, and frequently asked questions
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Revise and finalize the knowledge product based on comments and feedback of the focal point and relevant stakeholders.
Responsibilities of the Consultant:
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The consultant will use their own equipment; laptops, microphones, software and other accessories that may be required for this task.
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The consultant will not give the content/material or any part thereof, to any third party without the written permission of UNICEF. All components will be the property of UNICEF, and the consultant will not share the same with anyone else.
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The consultant will not put their own name or logo/emblem on the content / final product. The only organization branding will be UNICEF, if required.
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Regular liaison with manager and content owners and any related units.
Responsibilities of UNICEF:
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UNICEF will provide all details pertaining to the activity and the requirements
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UNICEF will orient the consultant on UNICEF’s branding guidelines
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UNICEF will share the documents and specifications with the consultant as he/she becomes available and will coordinate the timely delivery of work
DELIVERABLES
Full case write-up
- Finalized text write-up of between 5-10 pages, with images and graphs as relevant, based on interviews and secondary data sources
Synthesized/repackaged case
- Finalized synthesis of full case in text format of between 2-3 pages
- Infographic/visual summary of full case prepared using visual tools such as Canva. Output should be print and web-ready.
- Summary of full case in powerpoint format following a standard powerpoint template with 5-10 slides.
Lessons Learned Interviews
- Scheduling of lessons learned interviews and meetings
- Actual facilitation of the interview session with individuals or with teams of up to 8 colleagues
- Preparation of notes from the interviews following a standard format
Lessons Learned Synthesis Report
- Synthesis Report consolidating all lessons learned interview results and other sources, with each report ranging from 10-20 pages excluding annexes.
Lessons Learned summary
- Summary of the Lessons Learned Synthesis Report in 2-3 pages of text both in Word format for commenting and in Canva format for the finalized version
Checklists or templates
- 1 to 3 pages in Word format containing a checklist or a standard template for performing a standard work of the Division
Write up of processes and procedures
- Documentation of an existing or a new process in written format which may range from 3 to 5 pages in Word format
Frequently asked questions
- Write up of questions and corresponding answers in Word format of up to 30 questions
FINANCIAL PROPOSAL TEMPLATE
Financial Bid – Knowledge Capture and Learning on LTA.doc
TRAVEL
No travel is envisaged for this consultancy. However, the consultant might be required to travel outside their duty station for specific events in which case payment of travel costs, DSA, etc. will be paid by UNICEF, and will be agreed upon between the supervisor and the consultant prior to travel and will be reimbursed on actuals.
ESTIMATED DURATION OF LTA
3 years
To qualify as an advocate for every child you will have…
Education:
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First-level university degree (Bachelors degree or higher) in knowledge management, business management, international studies, adult education or any other relevant field of discipline.
Experience:
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Minimum of three years of progressive experience in the following fields: knowledge management, communication, research, learning, production of knowledge products, or relevant areas is required.
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Experience in workshop and interview facilitation is required.
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Experience in documenting cases/experiences/lessons learned is required.
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Experience in research and analysis would be an asset.
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Experience in visual repackaging and graphic design would be an asset.
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Working experience within UNICEF or other UN entities, familiarity with the work of UNICEF National Committees and/or private sector fundraising would be an asset.
Language:
Fluency in English is required. Knowledge of another official UN language is an asset.
For every Child, you demonstrate…
UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).
To view our competency framework, please visit here.
Remarks:
The application to be submitted through the online portal should contain four separate attachments:
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A Cover letter explaining the motivation for applying and explaining how the qualifications and skillset of the candidate (to be uploaded online).
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Curriculum Vitae (CV) (to be uploaded online).
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Work Samples – This includes three (3) different written work samples: – 1) a case write-up of any project or initiative; 2) a report focused on lessons or analysis of experience, 3) a repackaged version of a report in the form of either a 2-page text summary, a PowerPoint deck or a visual/graphic format. (Samples are to be uploaded in the online application under “writing sample” Tab as links within PDF file).
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A financial proposal indicating professional fee as per the above template. Please do not forget to specify your name in the file while saving. (to be uploaded online under “Financial Proposal” tab).
Important Note: Please do not indicate financials anywhere else in the online application form, please mark “n/a or 00”, under the fee-related questions in the online application form.
Without all the above documents your application will be considered incomplete and invalid and will not be considered further.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.
The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
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