HCA Healthcare
Job title:
Manager Physicians Services Support -Houston
Company
HCA Healthcare
Job description
Description
Introduction
Do you have the career opportunities as a Manager Physicians Services Support you want with your current employer? We have an exciting opportunity for you to join HCA Houston Healthcare which is part of the nations leading provider of healthcare services, HCA Healthcare.
Benefits
HCA Houston Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as a Manager Physicians Services Support where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and Qualifications
The Manager of Physician Support Services is a working manager that provides managerial leadership in establishing goals and priorities and in the overall management of current physician relations within an HCA division. This position ensures continuity and alignment of the division’s Physician Support Team with HCA’s corporate IT&S strategies, division IT&S strategic plans, and facility needs, and participates and in the development of guidelines, procedures, and standards for initiatives impacting Physicians.
Primary responsibilities include serving as the physician support leader for the division, managing the Physician Support Team, and coordinating consistent support of physicians working within the division. This individual also assists in resolving issues regarding clinical applications, coordinates division-wide testing and implementation of software releases, assists in developing strategies for training and tools for clinical applications across the division, and champions standardization, utilization, optimization and use of best practices in clinical applications.
The Manager of Physician Support requires subject matter knowledge of clinical applications and their impact and applicability to the physician population. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.
Supervisor: Director of Application Services
Supervises: Physician Support Coordinators, Zone based Sr. Clinical Analysts, and Zone based Clinical Analysts (structure may vary by division)
Duties Include But Are Not Limited To:
- Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division
- Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities
- Responsible for personnel management, performance reviews, competency development, and coaching of staff
- Builds and maintains relationships with Physicians, IT&S leaders, and vendors
- Participates in resource planning and allocates resources to meet goals of the Application Services area, IT&S goals and business priorities
- Organizes, plans, assigns, and monitors completion of work
- Leads analysis of organizational needs for development and implementation of clinical applications; interfaces with users to ensure that clinical applications are developed which meet their business and specifications
- Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met
- Assists the director in the development of the budget and develops project cost estimates for division and/or facilities
- Ensures that service resources are assigned for the timely resolution of clinical application incidents and requests
- Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
- Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries
- Grows the support capabilities for physician support throughout the Division
- Works with facility and zone Physician Support Coordinators, and broader Application Services Team to implement the division plan for application standardization, utilization, integration, and optimization
- Promotes system security and patient confidentiality and helps ensure compliance
- Coordinates the sharing of best practice models, and policies & procedures related to physician support
- Participates in activities to improve departmental and organizational performance
- Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants
- Builds strong relationships with clinical application users groups across HCA, IT&S managers and directors
- Participates in special projects as needed and performs other duties as assigned
- Practice and adheres to the Code of Conduct and Mission and Value Statements
Knowledge, Skills, and Abilities
- Understands legal guidelines
- Strong analytical skills and detailed organizational skills
- Demonstrated ability to proactively identify needs, manage resources, and multi-task
- Demonstrated ability to communicate effectively verbally and in writing
- Demonstrated customer orientation
- Strong leadership and management skills
- Demonstrated ability to recruit, develop, and retain staff
- Demonstrated ability to work in stressful situations
- Competency in basic PC use and required tools
Education
- Bachelor’s degree or equivalent job experience required
Experience:
- Three or more years of experience in physician support
- Experience in large, complex organization or corporate structured environment
- Experience in team leadership and direct supervision
- Experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence
Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Occasional travel among facilities in the division or to division or enterprise meetings may be required.
OSHA Category: The normal work routine involves no exposure to blood, body fluids, or body tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.
transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager Physicians Services Support opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Expected salary
Location
Houston, TX
Job date
Wed, 07 Feb 2024 23:34:36 GMT
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