Royal Bank of Canada
Job title:
Manager, Trust Trade Capture
Company
Royal Bank of Canada
Job description
Job SummaryJob DescriptionWhat is the opportunity?In this role, you will lead a team of specialized Trade Processing Administrators to ensure all Investor Services Clients day-to-day trade processing obligations are being managed effectively. The primary focus is directed towards timely processing of trades, along with collaborating with Trade Representative’s and Client Managers towards maintaining high STE/STP standards.You will manage and lead quality initiatives in an effort to enhance the service we provide to our clients, through communication with internal teams. In addition, you will establish and implement updates to processes & controls in order to maintain the integrity of the groups functions and maintain the high level of standard expected by our clients. Furthermore, you will need to ensure all client deliverables are met; implement client specific requirements, and continuously strive for increased automation.What will you do?
- Set goals, provide regular performance feedback and ensure development plans in place for all employees.
- Foster an environment of continuous development by supporting formal learning, increased coaching, and in-role learning activities (cross-training).
- Improve employee engagement and focus on themes identified from the latest Employee Opinion Survey.
- Effective utilization of FTE resources towards maintaining a self-supporting Unit to effectively cover for scheduled and unscheduled staffing requirements & volume swings.
- Ensure error free trade management of all designated and supported trade processing activities within the team.
- Reviews all direct report DOP’s to ensure desk effectiveness and updates Policies & Procedures (PPL) on their respective due-dates.
- Champion the drive towards and maintaining the focus on STE & STP results.
- Will participate in internal working groups/projects to enhance the services we provide to our clients.
- Provide backup/support to other managers within the team.
What do you need to succeed?Must-have
- 5-7 years of people leadership experience
- Working knowledge of MS Office (Word, Excel, Power Point)
- College diploma or post graduate degree
Nice-to-have
- Understanding of Investor Services operations
- Understanding of Trust/SMAC/MVP
- Project Management experience
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Skills Business Process Improvements, Coaching, Coaching Others, Communication, Continuous Development, Detail-Oriented, Operational Efficiency, Operational Risks, Operations Processes, Order Processing, People Management, Process Improvements, TeamworkAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2025-03-18Application Deadline: 2025-04-01Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Toronto, ON
Job date
Thu, 20 Mar 2025 01:18:35 GMT
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