Duffel, Belgium
Marketing Operations Manager
Reynaers Aluminium
Duffel, Belgium
What are we looking for? You are hands-on and ready to lead your versatile team, handling tasks across marketing technology, marketing automation, CRM, and brand & content. With a strong customer-focused mindset, you’ll manage the process with different marketing teams in all relevant countries and provided status reports to a broader audience. You will collaborate closely with other managers, and escalate recurring issues to find appropriate & sustainable solutions.
Tasks & responsibilities:
- Provide shared service support via a service desk and deliver training (on tools, technology & processes) to local markets worldwide;
- Assess and prioritize tickets quickly and accurately, distinguishing between major and minor issues, and triage into L1, L2, and L3 categories;
- Coordinate and implement requests going from website content, including the creation of landing pages, pop-up banners, navigation, and floating bars, light email campaigns to enhance user engagement, oversee permission and access management, and other similar tasks (L1 support);
- Coordinate with respective technology and content teams to resolve more in-depth (technical) issues and requests (such as new features);
- Support the setup and maintenance of our Knowledge Base and FAQ to empower markets with self-service resources;
- Increase efficiency by launching structural improvements like templates and low-code solutions;
- Maintain a hands-on approach and deep understanding of the systems;
- Lead and manage a team of coordinators, providing guidance and support;
- Ensure structured work planning and clear reporting;
- Build strong relationships with various stakeholders in marketing to understand their needs and further optimize the use of marketing technology through service support and training.
Profile:
- A motivated professional with a strong affinity for digital marketing and technology;
- A service-oriented mindset at your core;
- A graduate with a bachelor’s, preferably with significant working experience in digital marketing or IT management;
- Hands-on experience with website (Drupal), PIM (InRiver), project management (JIRA/Confluence) and Google Analytics;
- Experience with assets (Bynder/SharePoint/Showpad) and Salesforce Sales Cloud & Salesforce Marketing Cloud are an absolute bonus;
- Strong organizational & analytical skills;
- A proactive work ethic, growth mindset, and a desire to work for a results-oriented company and ability to work across multiple teams;
- First people management experience is desirable;
- Strong written and verbal communication skills in English.
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