FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology– creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories. FHI 360’s Crisis Response team has been responding to the humanitarian emergency in the Northern Ethiopia through an integrated health, nutrition, WASH, and Protection program to improve the health of the conflict affected population.

Job Summary:

Under the supervision of the Senior MEAL Officer, the MEAL Officer is responsible to providing technical support on implementation, monitoring and evaluation activities for integrated health, nutrition, WASH and protection activities in Southern Tigray. She/he will work on collecting and putting information into the integrated project MEAL system, ensuring accountability and implementation of core humanitarian standards, engaging with program staff to ensure monitoring reports are completed in an accurate and timely fashion and provide assistance to all FHI 360 technical teams in completing MEAL documentation.

Accountabilities:

MEAL System Development and Implementation

• Support the design and maintenance of MEAL system, frameworks and tools and make sure their effective implementation at the field level and communicate any issues or inefficiencies that arise to the MEAL coordinator in a timely and proactive manner;
• Assist the coordination and overseeing of the development and maintenance of appropriate databases to accurately track data collected from various interventions across program activities;
• Participate in the preparation of project/periodic MEAL plan, automated data collection and tracking tools.
• Support program field staff in the collection of activity- and output-level monitoring data during activity implementation.
• Undertake regular field visits to monitor and supervise project implementation, track results, identify bottlenecks and success stories.
• Conduct data quality verification in the field, check the quality of the beneficiary data (accuracy, completeness, reliability, consistency, timeliness etc) coming from the field and initiate corrective actions through routine monitoring.
• Participate in baseline and endline survey studies and any other regular needs assessment which will continually provide information and latest developments;
• Compile, and share weekly brief updates and monthly narrative updates on MEAL Progresses.
• Collect different reports regularly (monthly, quarterly, and annually) from operational/field locations, check for consistency between the narrative and quantitative parts, compile the quantitative part and make data entry in the Program database.

Accountability/ Complaint and Feedback Mechanism and Learning

• Actively promote meaningful community participation and consultation during planning, implementation, monitoring and evaluation of project activities
• With MEAL staff, set up appropriate community complaints and feedback mechanisms that are functional and accessible, and that feedback and complaints are welcomed and addressed.
• Work on communities and target beneficiaries know their rights and entitlements, have access to project information, and participate in decisions that affect them.
• Regularly assess the effectiveness of existing complaint outlets and conduct periodic consultation with the community and other partners to decide the appropriate channel together with them;
• Ensure complaints and feedback are collected, recorded in a database, reviewed timely, tracked, and shared with MEAL/Program teams for a timely response; and update the monthly accountability dashboard;

• Assist the MEAL Coordinator/program team to ensure accountability and learning through planning and facilitating periodic progress reviews (at the activity and output levels) and results-based reviews (at the outcome level);
• Support the effort of documentation and sharing of program results, ensuring sharing of lessons learnt and good practices;

Technical Support and Capacity Building

• Provide technical guidance to technical teams and partners in the field office on the development and use of monitoring tools and instruments as well as reporting of program progress; provide technical leadership for all MEAL activities of the project;
• Supports and guides MEAL assistants/field assistants closely and conducts daily follow-ups of MEAL activities;
• Assist staff members on MEAL issues for better implementation and sharing of good practices;
• Work closely with WASH, health, nutrition and protection teams;
• Assist the MEAL Coordinator to conduct trainings as needed for programs and partner staff on the use of MEAL tools, mobile based data collection tools and feedback and complaints mechanisms.

Others

• Required to adhere to FHI 360’s principles and values;
• Support to ensure protection and gender sensitivity in all program activities;
• Undertake additional tasks assigned by his/her supervisor.

Applied Knowledge & Skills:

• Proficiency with database management software and on-line search tools required.
• Development of scope of work and deliverables for partners, consultants, etc.
• Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
• Articulate, professional, and able to communicate in a clear, positive manner with clients and staff.
• Basic working knowledge of concepts, practices, and procedures with providing technical support for technical research studies.
• Excellent oral and written communication skills.
• Excellent organizational and analytical skills.
• Demonstrated proficiency with using Microsoft Office Suite required.
• Ability to analyze and interpret data, identify errors, and prepare reports.
• Ability to solve problems and implement corrective action as needed.
• Must be able to read, write, and speak fluent English.

Competencies:

There are 31 FHI 360 development competencies, of greatest focus for this particular job will be:

• Project Management (Planning and Time Management) – Accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshals people, time, and resources efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.
• People Management (Making Others Great) – Facilitate professional development of staff by providing challenging, learning assignments and opportunities. Shares and solicits feedback monthly at the very least. Helps establish compelling development plans. Assigns responsibility and accountability for tasks/decisions. Monitors process, progress, and results. Creates a climate in which people want to do their best.
• Creating and Managing Systems and Processes – Recognizes the need for standardization and balances client and organization need in systems design. Anticipates the effects of process change on people while optimizing task efficiency and simplicity.
• Employees are expected to possess or have high potential for the development of these three fundamental competencies.

Problem Solving & Impact:

• Works on problems of moderate scope that require analysis or interpretation of various factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Builds rapport with internal and external staff.
• Decision may affect a work unit or area within a department.

Supervision Given/Received:

• Has supervisory responsibility.
• Receives general instructions on routine work, detailed instructions on new assignments or projects.
• Typically reports to Senior MEAL Officer.

Education:

• Bachelor’s degree in Statistics, Economics, Sociology, Social Work, Public Health, Nutrition, Project Management, M&E or relevant discipline.

Experience:

• At least two to four years of proven experience in the Monitoring, Evaluation, Learning, and Accountability of humanitarian or development programs.
• Hands on experience on Microsoft applications, particularly Excel and Word and digital data collection tools such as ODK, Kobo Toolbox; etc.
• Familiar with interactive data visualization
• Experience with quantitative and qualitative data collection and data management system;
• Previous experience with health, nutrition, protection and WASH programming;
• Good understanding of the UN Cluster System; international and national minimum standards of services in humanitarian settings;
• Driven and able to balance multiple task, commitments, and to work flexibly in a team;
• Passionate about humanitarian work and assistance;
• Frequent travel to implementation sites
• Strong oral and written communication in English and fluency in Tigrigna is required.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• 10% – 25%

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

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