Medical Employee Relations Officer

Job title:

Medical Employee Relations Officer

Company

NHS

Job description

We have an exciting opportunity to join our busy yet supportive HR Medical Staffing team as a Medical Employee Relations Officer.This is a varied and enjoyable role, where you will be providing initial advice and support to clinical areas within the Trust.The role will involve advising staff and managers on terms, conditions and policies as well as providing administration support to the Medical Employee Relations Team on a range of casework including conduct, capability and ill health.You will have general admin experience, including experience of working in a high-volume environment and relevant NVQ 2 or equivalent.This is a full-time role and there is flexibility for you to be based at either Ipswich or Colchester Hospitals, you will be required to work across both sites as and when required.Main duties of the job

• You will provide a proactive and responsive first point of contact for staff and managers requiring advice.
• Work from the Trust’s policies and procedures, provide basic advice and guidance to employees and managers to resolve day to day queries.
• Support the team with comprehensive administrative tasks including the gathering of information and undertaking enquiries as and when necessary.
• You will facilitate the smooth running of the service under the direction and supervision of senior colleagues.
• You will act as an ambassador for the Department and for the Trust, as the first point of contact to the Department.
• Contribute effectively to ensure KPIs are achieved.

About usWe are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.We are one of the largest NHS organisations in England, employing more than 12,000 staff.We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.Find out about living and working here – www.youtube.com/watch?v=GkPu7HphU8ADate posted18 October 2024Pay schemeAgenda for changeBandBand 4Salary£26,530 to £29,114 a year per annumContractPermanentWorking patternFull-timeReference number432-HR1486-24Job locationsColchester / IpswichColchester / IpswichCO4 5JLJob descriptionJob responsibilitiesFor full details of the responsibilities and duties of this role please see the attached job description. Job descriptionJob responsibilitiesFor full details of the responsibilities and duties of this role please see the attached job description.Person SpecificationQualificationsEssential

• Educated to a minimum GCSE or equivalent including pass grades in English and Mathematics
• NVQ Level 3 in a relevant subject or equivalent qualification or significant equivalent previous proven experience
• Advanced IT skills

Desirable

• Educated to A level or equivalent
• ECDL
• Specialist qualification (or working towards)
• Evidence of Continuing Professional Development

ExperienceEssential

• Proven experience in providing comprehensive administrative support within an HR environment
• Proven experience of human resources including providing advice on employee relations matters
• Experience of minute/note taking
• Experience of working within a pressurised and busy environment
• Evidence of working in high volume administration
• Microsoft Office and IT experience
• Experience of interpreting and analysing reports, databases and spreadsheet information
• Experience of the appropriate handling of sensitive and confidential information
• Demonstrable experience in dealing with sensitive and confidential information
• Proven ability of working in a team environment and delivering team objectives

Desirable

• Experience of dealing with Medical Employee Relations matters
• Experience of dealing with confidential information
• Minute taking
• Experience of working with staff at all levels within a large and complex organisation
• Experience of working in an environment which provides a front line service to customers
• Experience of providing first line advice to managers and employees

KnowledgeEssential

• Understanding and recognising the importance of confidentiality and data protection
• Understanding of Freedom of Information Act requirements
• Understanding of policies and procedures, regulatory and legislative rules
• Awareness of key issues within the Trust and wider NHS
• Understanding of and commitment to the promotion of equal opportunities and diversity management

Person SpecificationQualificationsEssential

• Educated to a minimum GCSE or equivalent including pass grades in English and Mathematics
• NVQ Level 3 in a relevant subject or equivalent qualification or significant equivalent previous proven experience
• Advanced IT skills

Desirable

• Educated to A level or equivalent
• ECDL
• Specialist qualification (or working towards)
• Evidence of Continuing Professional Development

ExperienceEssential

• Proven experience in providing comprehensive administrative support within an HR environment
• Proven experience of human resources including providing advice on employee relations matters
• Experience of minute/note taking
• Experience of working within a pressurised and busy environment
• Evidence of working in high volume administration
• Microsoft Office and IT experience
• Experience of interpreting and analysing reports, databases and spreadsheet information
• Experience of the appropriate handling of sensitive and confidential information
• Demonstrable experience in dealing with sensitive and confidential information
• Proven ability of working in a team environment and delivering team objectives

Desirable

• Experience of dealing with Medical Employee Relations matters
• Experience of dealing with confidential information
• Minute taking
• Experience of working with staff at all levels within a large and complex organisation
• Experience of working in an environment which provides a front line service to customers
• Experience of providing first line advice to managers and employees

KnowledgeEssential

• Understanding and recognising the importance of confidentiality and data protection
• Understanding of Freedom of Information Act requirements
• Understanding of policies and procedures, regulatory and legislative rules
• Awareness of key issues within the Trust and wider NHS
• Understanding of and commitment to the promotion of equal opportunities and diversity management

Expected salary

£26530 – 29114 per year

Location

Ipswich, Suffolk – Colchester, Essex

Job date

Sun, 20 Oct 2024 07:59:55 GMT

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