NHS
Job title:
Medical Receptionist
Company
NHS
Job description
To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, scanning and processing of documents, processing and filtering medical reports and letters via DOCMAN; some reception duties including greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.To act as the central point of contact for patients letters, reports and other such documentation and ensuring the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.Main duties of the jobThe following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levelAbout usThe Law Medical Group Practice, is a long standing well established, well respected and well regarded teaching and training practice in NW London, Brent.The practice operates across two sites; Willesden (main site), Wembley (branch site).The practice have under new management undergone a significant amount of changes in the last two years, including the recent merger with another local practice.The practice list is 18,000 patients.The practice is paperlight uses Emis Web + Docman, Accurx, E-Consult,The practice is well supported by:5 GP Partners1 Non Clinical Managing / Executive Partner4 Salaried GP’s1 Advanced Nurse Practitioner2 Physician Associates2 Practice Nurses4 phlebotomists / Healthcare Assistants3 Practice Based Clinical Pharmacists1 Pharmacy technician2 Social Prescribers2 In-House First Contact Physiotherapists1 In-House DieticianThe practice provides:E-ConsultationsTelephone TriageMinor Surgery & CryotherapyFamily PlanningMinor Ailment clinicsRespiratory ClinicsAnte-natal / Well baby / Mum clinicsA dietician visits the branch site in WembleyA community midwife visits the main site in WillesdenThe practice is well supported by:Operations ManagerAssistant Manager2 x lead receptionist and facilities leads2 x practice secretariesFinance assistantIT Data AnalystApprox 20 admin, clerical and reception staff membersDate posted10 April 2025Pay schemeAgenda for changeBandBand 2SalaryDepending on experienceContractPermanentWorking patternFull-time, Flexible workingReference numberE0054-25-0016LMGPJob locationsLaw Medical Group PracticeWrottesley RoadLondonNW10 5UYJob descriptionJob responsibilitiesThe following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:a. Receive correspondence from external agencies and process accordinglyb. Scanning documents to the relevant software programme and logging themc. Filtering documents suitably according to need and passing to the relevant clinicians to read and actiond. Initiating contact with and responding to, requests from patients, team members and external agenciese. Photocopy documentation as requiredf. Support administrative staff, providing cover during staff absencesg. Input data into the patients healthcare records as necessaryh. Manage all queries as necessary in an efficient manneri. Maintain a clean, tidy, effective working area at all timesj. Support all clinical staff with general tasks as requestedk. Completion of administrative tasks in relation to patient results and lettersSecondary ResponsibilitiesIn addition to the primary responsibilities, the receptionist may be requested to:a. Maintaining and monitoring the practice appointment systemb. Process personal, telephone and e-requests for appointmentsc. Answer incoming phone calls, transferring calls or dealing with the callers request appropriatelyd. Signpost patients to the correct servicee. Partake in audit as directed by the audit leadf. Action incoming faxes when necessaryg. Scanning of patient related documentation and attaching scanned documents to patients healthcare recordsh. Complete opening and closing procedures in accordance with the duty rotaJob descriptionJob responsibilitiesThe following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:a. Receive correspondence from external agencies and process accordinglyb. Scanning documents to the relevant software programme and logging themc. Filtering documents suitably according to need and passing to the relevant clinicians to read and actiond. Initiating contact with and responding to, requests from patients, team members and external agenciese. Photocopy documentation as requiredf. Support administrative staff, providing cover during staff absencesg. Input data into the patients healthcare records as necessaryh. Manage all queries as necessary in an efficient manneri. Maintain a clean, tidy, effective working area at all timesj. Support all clinical staff with general tasks as requestedk. Completion of administrative tasks in relation to patient results and lettersSecondary ResponsibilitiesIn addition to the primary responsibilities, the receptionist may be requested to:a. Maintaining and monitoring the practice appointment systemb. Process personal, telephone and e-requests for appointmentsc. Answer incoming phone calls, transferring calls or dealing with the callers request appropriatelyd. Signpost patients to the correct servicee. Partake in audit as directed by the audit leadf. Action incoming faxes when necessaryg. Scanning of patient related documentation and attaching scanned documents to patients healthcare recordsh. Complete opening and closing procedures in accordance with the duty rotaPerson SpecificationQualificationsEssential
- Educated to GCSE level or equivalent;
- GCSE Mathematics & English (C or above);
- AMSPAR Receptionists Qualification;
- NVQ Level 2 in Health and Social Care;
ExperienceEssential
- Experience working on EMIS or System One
- Experience working with the general public.
Desirable
- Experience in administrative duties;
- Experience working in a health care setting;
Person SpecificationQualificationsEssential
- Educated to GCSE level or equivalent;
- GCSE Mathematics & English (C or above);
- AMSPAR Receptionists Qualification;
- NVQ Level 2 in Health and Social Care;
ExperienceEssential
- Experience working on EMIS or System One
- Experience working with the general public.
Desirable
- Experience in administrative duties;
- Experience working in a health care setting;
Expected salary
Location
Willesden, North West London
Job date
Mon, 14 Apr 2025 06:32:19 GMT
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