United Nations Federal Credit Union
Job title:
Member Insights Analyst
Company
United Nations Federal Credit Union
Job description
Why join this team:At the United Nations Federal Credit Union, our mission is serving the people who serve the world. As the Member Insights Analyst, you will be instrumental in understanding our members by conducting in-depth research and analysis to uncover member wants, needs, behaviors, and perceptions. The member intelligence and actionable insights generated will guide the Office of Strategy Management in the ongoing formulation and execution of strategy, ensuring member perspectives are central in all our initiatives. This role advances the voice of the member (VoM) program and enables teams across the organization to deliver financial solutions that bring peace of mind to global citizens and advocates of the United Nations system.NYC Salary Range – $88,190 – $95,000 annually; compensation is commensurate to geographic location. What you’ll do:
- Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors
- Design and conduct research such as surveys, focus groups, interviews, user experience (UX) tests, and panels; analyze and present the results and actionable recommendations to appropriate business units including senior management
- Partner with the Member Experience Management Center of Excellence (MXM CoE) to enable efforts to evolve the voice of the member (VoM) program capabilities: listen, learn, act, and iterate; This includes activities such as identifying touchpoints, action planning, prioritization, closed-loop cycles, sentiment analysis, and reporting/visualization
- Monitor business questions and translate them into actionable research
- Collaborate with key partners to prioritize and implement data-driven recommendations; measure the impact of member insights-driven initiatives on key metrics
- Explore and implement new technologies and tools to improve the effectiveness of member insights, including leveraging natural language processing and machine learning tools for understanding member feedback
- Manage the expansion of member segmentation and analyze for deeper insights and opportunities
- Structure and manage the Digital User Experience Network projects to enable design thinking principles and foster a deeper understanding of members’ digital needs. This includes developing concepts for research, leveraging UX tools, managing the participant panel, and partnering with Corporate Marketing and IT Digital Transformation to execute UX research
- Serve as a subject matter expert (SME) on UNFCU’s member data and research; assist in any specialized task forces and serve as a team member as requested
- Perform additional responsibilities as assigned
- Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct
What we’re seeking:
- Bachelor’s degree in computer or data science, statistics, applied mathematics, behavioral science, psychology, or equivalent experience with demonstrated proficiency
- 2-3 years of experience in consumer research and/or analytics
- Experience in business and data analysis in a corporate setting
What makes you stand out:
- Strong presentation, facilitation, and communication skills
- General curiosity of consumer behavior
- Proactive team player with strong problem-solving capability
- Ability to manage multiple priorities
Who we are:UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.
Expected salary
$88190 – 95000 per year
Location
Long Island City, Queens, NY
Job date
Sat, 18 Jan 2025 02:31:59 GMT
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