Merchandising Supervisor

Job title:

Merchandising Supervisor

Company

Dunelm

Job description

OverviewMerchandising Supervisor
£13.30 per hour, rising to £13.84 per hourStarting salary equivalent to £27,664 per year, rising to £28,787.20 per year, plus overtime.Merchandise Supervisor (Store Operations Coach)As a Merchandise Supervisor (Store Operations Coach), you’ll bring to life a shopping experience that makes every customer feel right at home. By ensuring high store standards, keeping products readily available, and managing smooth recovery processes, you’ll help the team deliver an exceptional experience, every time. Your leadership ensures that campaigns are executed perfectly from the start, driving sales while keeping the shop floor engaging and friendly. You’ll lead by example, offering support and motivation to your team, always with the goal of boosting sales and maintaining strong delivery standards.Home. There’s no place like it.And there’s no feeling quite like helping people create that feeling of home. At Dunelm, we don’t just sell homewares; we make home life lovelier. As the UK’s number one choice for home goods, we pride ourselves on offering our customers a place where they can find everything they need (and maybe a few things they didn’t even know they wanted). But it’s not just about what we do, it’s about how we do it.We’ve worked hard to build a workplace that feels as welcoming as a cosy living room, where you can bring your ideas, be yourself, and feel part of something special.We’re all about the customer.Making them feel welcome, helping them find the perfect pieces for their home (and maybe a surprise or two along the way!) We keep things fast and friendly, and no two days are the same. There’s always someone new to meet, something new to learn, and plenty of opportunities to make a difference.With over 200 stores across the UK, we’ve mastered the art of creating great shopping experiences. But it’s our people who truly make the difference. That’s why we offer great benefits and plenty of chances to grow your career. So, roll up your sleeves, take pride in your store, and make the most of everything we have to offer. There’s something for everyone here, including you!What you’ll be doing

• Create a friendly and welcoming shopping experience by maintaining high shop floor standards
• Lead the team to campaigns flawlessly, ensuring the store is visually appealing and easy for customers to navigate.
• Keep the team updated on new products, supporting customer conversations and driving sales. Also, help promote the store through our local Facebook channel.
• Coach your team on link selling and actively encourage an increase in average basket size (ABS) by boosting impulse sales and guiding customers to discover just what they need.
• Celebrate great performance regularly to keep spirits high and motivate the team to take pride in their work.
• Maximise team productivity and consistency by coaching the team to follow our One-Way delivery/Recovery Model principles.
• Ensure the daily delivery is completed smoothly with every team member having a clear purpose throughout their shift.
• Use the Recovery Planner to organise the Recovery shift, ensuring the store is tidy, well-stocked, and ready for the next trading day.
• Hold wellbeing one-on-ones, progress check-ins, and career conversations with your direct reports to support our store’s succession plan.
• Drive on-shelf availability and maintain strong recovery standards to maximise sales and keep the store looking its best.
• Maximise impulse sales, total sales, and average basket size (ABS) by using commercial trading techniques and data from Power BI sales reports.
• Ensure the Walkway and Seasonal areas follow all relevant POS, H&S, and TACS (Tickets, Availability, Commerciality, Sample) guidelines.
• Set up ME displays with full guidance, using the POS guide and other supporting documents. Check the known issues log in advance to identify challenges and plan solutions.
• Build a strong, capable delivery and recovery team by coaching and mentoring future leaders.
• Stay on top of all Intouch tasks and plan ahead for upcoming ones.
• Ensure price changes are implemented accurately and on time.
• Coach the team to follow security tagging guidelines, ensuring all relevant products are tagged to minimise stock loss and keep inventory safe.

What we’ll look for in you

• You’re a polite, focused individual with the ability to motivate and lead a growing team.
• With previous supervisory experience, ideally in a retail environment, you’ll understand the importance of staying customer-focused, always communicating effectively, and driving sales.
• You’re adaptable and happy to work weekends and evenings, ensuring you’re there when the team and customers need you most.
• A passion for retail shines through in your positive attitude, and you’re always ready to think on your feet, tackling challenges with confidence.

Expected salary

£13.3 – 13.84 per hour

Location

Trowbridge, Wiltshire

Job date

Sun, 13 Apr 2025 07:16:34 GMT

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