Messaging Engineer

Job title:

Messaging Engineer

Company

Fujitsu

Job description

Job DescriptionMessaging EngineerStevenageResponsibilitiesExchange

• Managing Exchange servers, including mailbox databases, connectors, and transport rules.
• Configuring and troubleshooting mail flow, mailbox permissions, and distribution groups.
• Monitoring and optimizing Exchange server performance and security.

Skype

• Supporting Skype for Business services, including setup, configuration, and troubleshooting.
• Managing user accounts, presence, and conferencing features.
• Integrating Skype with Exchange and other collaboration tools.

Blackberry

• Providing Blackberry Enterprise Server (BES) administration and support.
• Configuring and troubleshooting Blackberry devices and services.
• Ensuring Blackberry services integrate effectively with messaging platforms.

Incident and Problem Management:

• Responding to and resolving escalated incidents related to messaging and collaboration tools.
• Performing root cause analysis for recurring issues and implementing preventive measures.
• Collaborating with other IT teams and vendors to resolve complex technical problems

Security and Compliance

• Implementing and enforcing security policies and controls for messaging platforms.
• Participating in security audits and ensuring compliance with regulatory requirements.
• Monitoring for and responding to security incidents related to messaging systems
• the completeness of customer Windows related work requests and quick turn-around responses of asking for more complete and detailed requirements.
• Patching and upgrades of Exchange and Skype systems
• Capacity Management Reporting
• Attending Bi-Weekly Engineering meetings providing progress updates on tasks in progress.
• Ensure server builds adhere to Fujitsu and customer standards for all areas of work undertaken.
• Attend account and Fujitsu sites when required to ensure deliverables are completed within timescales.
• Raise immediately any risks, issues that may impact (a) costs or (b) delivery to timescales or (c) overall solution deployments.
• Assist in testing activities.
• Raise change requests and present those at both Fujitsu and account change boards where required.

Your transferable skills and experience:Technical – Desired

• Proven experience in administering Microsoft Exchange (2013/2016/2019) and Skype for Business
• Familiarity with Blackberry Enterprise Server (BES) administration (desired).
• Strong understanding of email protocols, such as SMTP, IMAP, and POP.
• Experience with email archiving solutions and compliance requirements.
• Knowledge of Active Directory integration with messaging systems.
• Knowledge of VMware (to the extent of working with VM Payloads) with NetApp SAN and Cohesity backups

An advantage, or as applicable

• Microsoft Teams
• Automation of regular BAU processes

Experience and soft skills.

• Knowledge of Fujitsu build standards.
• Team working – ability to work within multi-disciplined teams.
• Flexibility / adaptability – ability to meet the changes in requirements and time scales.
• Interpersonal capability – ability to communicate effectively to both Fujitsu and customer technical and business focused staff.
• Excellent troubleshooting and problem-solving skills.
• Developing good relationships – ability to develop relationships with all parties.
• Decision making – ability to make sound decisions in a timely and effective manner.
• Planning and organisation – ability to demonstrate sound planning and organisation skills..
• A willingness to take ownership of issues and find a way to get them resolved
• Autonomy – make decisions and self-manage delivering to target dates

Your benefits:

• 25 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP
• Role dependent benefits: Private medical / company car or car allowance

Recruitment processThe recruitment process consists of one stages of interviewsWe are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.Achieve togetherWe are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion#LifeAtFujitsuAbout the TeamAchieve togetherWe are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best – this could be working hours, location, or a flexible approach to their working day.We want you to thrive. If working for a progressive organization, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu.#LifeatFujitsuFujitsu employs over 7,000 people in the UK, who are passionate about delivering excellent service to our customers every day. Not only this, but our people live and breathe our global purpose to make the world more sustainable by building trust in society through innovation – that’s about seeing the value technology can create for customers today and in the future – and making it real.Fujitsu has been a key player in the UK’s ICT landscape over the last five decades, and you might not realize it, but we provide the technology that underpins many of the services UK citizens and consumers use every day.Whether it’s banks, retailers, manufacturers, energy companies or the government, we’re proud to deliver the behind-the-scenes technology that you use every day; keeping many of the critical systems going that help people manage their finances, shop in-store or online, consume energy or use government services.

Expected salary

Location

Stevenage, Hertfordshire

Job date

Fri, 11 Oct 2024 22:08:35 GMT

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