Royal Bank of Canada
Job title:
Mortgage Specialist Assistant
Company
Royal Bank of Canada
Job description
Job SummaryJob DescriptionWhat is the opportunity?As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.What will you do?Consistently provide superior responsive service to client fax / e-mail / telephone requestsConsistently provide superior responsive execution and delivery of client transactions/requestsFamiliar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutionsDemonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirementsTakes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sitesManages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to readEnsures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activitiesManages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and recordsEnsures Mortgage Specialist’s needs are proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives, etc.Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit GrantingWhat do you need to succeed?Must-haveMinimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requestsExceptional customer service skillsExcellent communication skills, oral/written skills, good business writingStrong organizational skills with the ability to multi-task and prioritizeStrong computer skills in Microsoft Office including Word, Power Point, Excel, OutlookExperience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applicationsNice-to-haveResourcefulness and able to work independentlySales-oriented, self-motivated, self-managed and thrive in a fast paced environmentStrong problem solving skills with a sense of urgencyKnowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an assetStrong knowledge of the mortgage process and Home Financing products is an assetWhat’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workJob SkillsAdditional Job DetailsAddress: ROYAL BANK PLAZA, 200 BAY ST:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2024-07-31Application Deadline: 2024-08-14Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Toronto, ON
Job date
Fri, 02 Aug 2024 00:59:45 GMT
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