MY Cafe Senior Organiser

Job title:

MY Cafe Senior Organiser

Company

NHS

Job description

MY Cafe Senior Organiser Dewsbury HospitalDewsbury Hospital is home to the MY Cafe, a volunteer-run cafe at the heart of our busy hospital. The MY Cafe team operates two cafes across the hospital site, and this role will cover both locations.The MY Cafe provides hot drinks, snacks, and refreshments to patients, visitors, and staff. We are a small staff team supported by over 30 dedicated volunteers. The cafe is a welcoming, inclusive space where volunteers gain valuable experience and work closely together.Role Overview:As the MY Cafe Senior Organiser, you will join the Cafe Staff Team and take on an essential leadership role in supporting and coordinating volunteers. The MY Cafe is part of the Mid Yorkshire Teaching NHS Trust’s Voluntary Services Team, which recruits and supports over 300 volunteers who contribute their time to patient care across the Trust’s hospitals.What Were Looking For:This role is ideal for individuals with experience in retail or catering who enjoy working with volunteers and thrive in a leadership role. If you’re looking to be part of a busy and dynamic team and make a positive impact in a healthcare setting, we’d love to hear from you!Main duties of the jobMain Tasks:

• Organise and coordinate 30 volunteers to run the MY Cafe, overseeing rotas, demonstrating tasks, providing support, and ensuring food safety standards are being followed.
• Be responsible for cashing up and banking daily takings.
• Provide excellent customer service to MY Cafe customers, resolving queries and concerns.
• Order stock and ensure stock levels are always adequate.
• Carry out administrative duties that support departmental targets and ensure compliance with standard operating procedures.

About usWe provide care and support to over a million people in Wakefield and Kirklees in their homes, community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).Always striving for excellence, we are at the forefront of innovation and research, and we invest in teaching and the development of our workforce.We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and receive care.We value diversity and welcome talent and enthusiasm irrespective of age, disability, neurodivergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances including providing unpaid carers support to someone with a health and care need. As ethnic minority groups, members of the LGBTQ+ community, and people with a disability/neurodivergence are currently under-represented across the organisation, we encourage applications from members of these groups. We have policies and procedures to ensure all applicants are treated fairly and consistently.We are proud of our staff networks – who offer valuable guidance and feedback from those with lived experience.We have a clear vision and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.Date posted28 January 2025Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a yearContractPermanentWorking patternFull-timeReference numberC9377-CORP2033Job locationsDewsbury HospitalHalifax RoadDewsburyWest YorkshireWF13 4HSJob descriptionJob responsibilities

• Responsible for the day to day running of the outlet.
• Determine stock levels for cafe outlet i.e. tea, coffee, biscuits, sandwiches to maintain a constant supply
• Rotate stock to prevent wastage within the café/shop and storage areas.
• Take part in intermittent stock checks.
• Keep outlet and storage areas clean and tidy, maintaining cleaning Rotas.
• Ensure fridges are kept clean and tidy and maintain temperature charts.
• Ensure delivery notes, communications and donations for the café are securely filed and relayed to voluntary services / café coordinator.
• Liaising with external suppliers regarding shortfalls etc.
• Responsible for informing Line Manager of price alterations; ensure price changes are implemented.
• Counting daily takings from the previous day and investigating any discrepancies.
• Maintain record of daily takings using reconciliation sheets. Ensuring takings are taken to General Office for Security.
• Responsible for ensuring floats are organised in line with café financial processes.
• Maintain monthly data of cafe income using computer systems.
• Support volunteers in the duties
• Maintain volunteer Rota ensuring cover for holidays and sickness.
• Responsible for training new volunteers within the café / shop i.e. till, stock rotation, cleanliness and customer care.
• Encourage cleanliness and Health and Safety.
• First line contact for informal complaints from customers and volunteers
• Encourage volunteers to attend the support and mandatory training sessions.

Job descriptionJob responsibilities

• Responsible for the day to day running of the outlet.
• Determine stock levels for cafe outlet i.e. tea, coffee, biscuits, sandwiches to maintain a constant supply
• Rotate stock to prevent wastage within the café/shop and storage areas.
• Take part in intermittent stock checks.
• Keep outlet and storage areas clean and tidy, maintaining cleaning Rotas.
• Ensure fridges are kept clean and tidy and maintain temperature charts.
• Ensure delivery notes, communications and donations for the café are securely filed and relayed to voluntary services / café coordinator.
• Liaising with external suppliers regarding shortfalls etc.
• Responsible for informing Line Manager of price alterations; ensure price changes are implemented.
• Counting daily takings from the previous day and investigating any discrepancies.
• Maintain record of daily takings using reconciliation sheets. Ensuring takings are taken to General Office for Security.
• Responsible for ensuring floats are organised in line with café financial processes.
• Maintain monthly data of cafe income using computer systems.
• Support volunteers in the duties
• Maintain volunteer Rota ensuring cover for holidays and sickness.
• Responsible for training new volunteers within the café / shop i.e. till, stock rotation, cleanliness and customer care.
• Encourage cleanliness and Health and Safety.
• First line contact for informal complaints from customers and volunteers
• Encourage volunteers to attend the support and mandatory training sessions.

Person SpecificationQualificationsEssential

• Level 2 Food Hygiene Certificate.

Desirable

• NVQ 3 in Customer Service or equivalent.

ExperienceEssential

• Previous experience within the cafe and retail field.
• The ability to deal with customers in a challenging situation i.e. forged bank notes.
• An understanding of till reporting.
• Proven experience of handling cash.
• Computer skills, eg; online orders; data entry.

Knowledge and AwarenessEssential

• Knowledge of scanner tills and programming.
• An interest in voluntary work and an understanding of the needs of those who undertake it.
• Awareness of own limitations.

Desirable

• An understanding of Health & Safety, Hygiene Regulations.
• Regulations surrounding café and retail outlets.
• Awareness of Moving & Handling issues.

Skills and AbilitiesEssential

• Excellent customer service and sales skills.
• Develop and maintain positive working relationships.
• Good interpersonal skills.
• Able to communicate clearly (verbally and written).
• Enthusiastic.
• Maintain a safe working environment for self and others.
• Willingness to take on tasks.

Desirable

• Able to function as part of a team.
• Good organisational skills.
• Administration skills e.g. MS office.

OtherEssential

• Adaptable and flexible according to the demands of the service.
• Understanding of need to maintain confidentiality.

Person SpecificationQualificationsEssential

• Level 2 Food Hygiene Certificate.

Desirable

• NVQ 3 in Customer Service or equivalent.

ExperienceEssential

• Previous experience within the cafe and retail field.
• The ability to deal with customers in a challenging situation i.e. forged bank notes.
• An understanding of till reporting.
• Proven experience of handling cash.
• Computer skills, eg; online orders; data entry.

Knowledge and AwarenessEssential

• Knowledge of scanner tills and programming.
• An interest in voluntary work and an understanding of the needs of those who undertake it.
• Awareness of own limitations.

Desirable

• An understanding of Health & Safety, Hygiene Regulations.
• Regulations surrounding café and retail outlets.
• Awareness of Moving & Handling issues.

Skills and AbilitiesEssential

• Excellent customer service and sales skills.
• Develop and maintain positive working relationships.
• Good interpersonal skills.
• Able to communicate clearly (verbally and written).
• Enthusiastic.
• Maintain a safe working environment for self and others.
• Willingness to take on tasks.

Desirable

• Able to function as part of a team.
• Good organisational skills.
• Administration skills e.g. MS office.

OtherEssential

• Adaptable and flexible according to the demands of the service.
• Understanding of need to maintain confidentiality.

Expected salary

£24071 – 25674 per year

Location

Dewsbury, West Yorkshire

Job date

Thu, 30 Jan 2025 08:24:40 GMT

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