Maximus Services, LLC
Job title:
National Vice President, Business Process Services
Company
Maximus Services, LLC
Job description
Description & Requirements
About Maximus
At Maximus, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.
Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems. By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden and the United Kingdom.
Our mission is t o affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus and their dedication to connecting citizens with the services they need from Government agencies.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Department Overview
As a leading administrator of government services worldwide, Maximus Canada relies on its expertise and experience to help local, provincial and federal governments support their service delivery and business operations. A key driver of government transformation is how services are delivered to the public, which requires a re-thinking of the customer experience underlying systems, processes and policies that guide these interactions enabled by technology.
Role Summary
As a National Vice President of Business Process Services (BPS), you will have full Profit and Loss accountability, quickly expanding Business Process Services Division, including (but not limited to) the sale and delivery of all Business Process Services at Maximus in Canada.
As Maximus is primarily a Public Sector service provider, you will bring deep Canadian Public Sector Industry knowledge while having spent most of your already very successful career in similar Business Process Outsourcing leadership positions. You will have a demonstrated ability to use your extensive experience and creativity to design, propose and execute business process solutions for complex client problem.
Your typical week at Maximus
Business Growth:
- Accountable for the operation and growth of the Business Process Services Division (BPS), a key growth division at Maximus Canada.
- Securing new business via proposal creation, orals pricing, pricing within delegated authority and target margin, MSA, SOW creation/negotiation, etc., in concert with the BD team and/or the Account Team where appropriate and based on an established threshold.
- Refine the business model to ensure that growth and profitability are balanced and healthy
Capacity Growth:
- Ensure that the leadership skill mix and staff level mix are targeted to the market requirements and in line with our pipeline.
- Establish external strategic partnerships to enhance internal delivery capability and increase our chances of winning in the competitive market.
Capabilities Growth:
- Grow the delivery capacity of the BPS Division strategically based on demand.
- Grow the capabilities of the assigned BPS Division by establishing documented and repeatable methodologies, processes, approaches, and tools developed for the local market or adapted from Maximus international capabilities.
Delivery:
- Oversees the BPS Division P/L Leaders and teams in delivery excellence.
- Assumes responsibility for delivering the agreed-upon won programs.
- Ensure that the Division is delivering on all applicable contractual obligations.
- Ensure that Maximus delivers to the quality standards and agreed delivery timelines are met within the targeted margin.
P/L Management:
- Ensure that the Division is delivering at the agreed upon budgeted Revenue targets and Gross Margin Targets.
- Find growth opportunities inside existing program to grow the program by 10% on average per year.
- Step in as required as key resources and P/L leaders changes
- Ensure engagement scores are trending positively
Issue resolution:
- Address any issues or problems that arise during related to the Division.
- Address any issues related to any projects working with applicable stakeholders to resolve them efficiently and effectively.
Leadership:
- Work with the rest of the Maximus Leadership Team to leverage economies of scale.
- Act as a thought leader in the Sector by engaging in physical or virtual speaking engagements, social media presence and publishing.
- Leverage your industry depth and knowledge of key trends, emerging technologies, and leading practices to provide strategic guidance to our clients.
What you offer us
Knowledge Skills and Abilities
- Proven ability to lead teams using a “startup” mode mentality for new program while demonstrating the maturity of delivery program that are well established
- Proven ability to scale a team quickly.
- Demonstrated ability to act, think and work as a team.
- Excellent communication skills to express insights, both written and orally.
- Demonstrated ability to learn and succeed in a fast-paced environment.
- Attention to detail, strong organizational and investigative skills;
- enthusiasm for learning with a desire to develop new skillsets.
- Bilingualism an asset (English and French).
Education and Experience
- 15+ years of relevant experience in program delivery (government or others) in a Business Outsourcing Environment.
- Experience with government and public sector organizations at the local, provincial, or federal levels.
- Experience delivering very large and complex program and solution in the Public Sector.
- Strong business development networks.
- Experience in building and launching newly outsourced programs.
- Experience integrating new business (M&A) into a core offering.
- The ideal candidate will have relevant degrees and/or appropriate real world experience demonstrating these skills
What we offer you
We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:
- Competitive market-based salaries
- Comprehensive employer-paid benefits from day one
- Four weeks of paid vacation
- Group Retirement Savings Plan
- Hybrid and remote work environments in Canada
- Workplace Telework allowance
- Annual paid bonus based on overall company performance
- Employee appreciation events
Salary Range – $225,000.00 – $275,000.00 CDN
Maximus Global Core Values
- Accountability – Accepting responsibility to solve problems and rise to each challenge
- Collaboration – Partnering to instill trust and working as one
- Compassion – Empowering humanity by applying empathy and insight to every interaction
- Customer Focus – Cultivating an authentic desire to help others succeed
- Innovation – Embracing change and championing new ways forward
- Respect – Valuing the work we do, who we do it with, and the people we serve
We will be accepting applications until 11:59 PM PST on March 08, 2024.
Please note that while all applications are appreciated, only those candidates selected for an interview will be contacted . (No Agencies, Please)
EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.
Expected salary
Location
British Columbia
Job date
Sun, 03 Mar 2024 23:13:07 GMT
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