Great Places Housing Group
Job title:
Neighbourhood Administration Officer – Fixed Term – 6 Months
Company
Great Places Housing Group
Job description
Location : Head Office – West Didsbury, UK Job Advert
NEIGHBOURHOODS ADMINISTRATION OFFICER
The Neighbourhoods Administration Officer supports a regional team in the delivery of high quality housing and neighbourhood management services, working to ensure sustainable neighbourhoods, self-sufficient customers and an exceptional ‘first point of contact resolution’ customer experience. Responsible for ensuring the smooth and efficient operation of the regional administration processes and providing co-ordination and support to a largely field-based team.
What you’ll be doing
- To deliver high quality administration for the regional housing team to support efficient and effective working.
- To provide support in co-ordinating the activities of a largely field-based team and ensuring safe lone working practices and ensure health and safety practices are adhered to.
- To be responsible for general administrative tasks, including setting up team/ regional meetings, arranging training sessions, taking minutes of meetings etc.
- To assist Neighbourhood Services Managers’ with administrative tasks as required ensuring efficient and effective working practices, and freeing up the time of field-based colleagues to provide services in neighbourhoods and customers’ homes. These can include (but are not limited to) advertising properties on online portals, drawing down shortlists, managing lettings enquiries, updating social media, heat network metering, key worker accommodation records, ordering furniture and white goods.
- To deputise for neighbourhood colleagues when required (and as appropriate) to ensure consistent service delivery to customers and that business objectives are met.
- To support in the production of reports and management information relating to performance and compliance as required.
- To support the delivery of regional action plans by collecting and recording data to enable the effective tracking of progress made.
- To complete coding of invoices as directed by managers and to raise purchase orders as required, using the Purchase to Pay system in line with Great Places procurement practices.
What you’ll need
- Knowledge of CRM, case management and purchase order systems (desirable)
- Good written and verbal communication
- Organisation and ability to time-manage work load
- Experience of collating information in an organised and planned way and presenting this in a way that is easy to understand.
- Able to complete tasks accurately and manage competing priorities to meet deadlines.
- Experience of detailed administration and recording procedures, maintaining confidentiality in line with data protection and safeguarding regulations.
- Experience of undertaking administration tasks, preferably in a busy housing/property management environment.
- Effective liaison with colleagues/other stakeholders to exchange information and resolve problems.
- Use of full range of Microsoft Office, housing management and other software systems
- Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check
What we need from you
- Ability to work as part of a team as well as on own initiative
- Ability to work collaboratively and build relationships and networks inside and outside of the organisation.
- Ability to work flexibly and when needed outside normal working hours.
- An ability to maintain a positive approach throughout periods of change and embrace a continuous improvement culture.
- Professional and value led with integrity, inclusivity and respect for diversity.
- Have a non-judgemental approach, being respectful of others.
- Resilient and self-motivated.
What we give you in return for your hard work and commitment
- Pension |DC Scheme (up to 10% contribution from both colleague and Great Places)
- WPA |Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
- The Market Place |high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
- Annual Leave |Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
- Lottery | Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50
- Savings Club | You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
- Sharing Greatness | Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets
- Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Hours 35
Department Neighbourhoods
Job Type Fixed-term
Contract Type Full time
Salary c£27,000
Expected salary
£27000 per year
Location
Didsbury, Greater Manchester
Job date
Sun, 25 Feb 2024 08:45:45 GMT
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