British Council
Job title:
Network Liaison Officer
Company
British Council
Job description
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.
Network Liaison Officer
Pay Band: 7
Salary: Starting £30,839 (+ £3,300 market allowance if based in London)
Contract Type: 2-year fixed term contract
Location: UK; London, Manchester, Cardiff, Edinburgh, Belfast
Role Type: Business, Partnership and Programme Development
Reports to: Commercial Manager – Global Exams Service
Requirements: Candidates must have the pre-existing (permanent) right to work in location.
Mobility / relocation / visa sponsoring support will not be provided.
Benefits include, but are not limited to:
- 32 days annual leave, in addition to public holidays
- 3 days volunteering leave
- Career average defined benefit pension scheme
- An unrivalled opportunity for you to get to use all the experience you’ve built up working in and / or leading global organisations to support us in building trust across the world!
Closing date: 29th February, 11:59 UK time.
Role Purpose
To provide high quality communications for internal and external audiences on behalf of the GES team.
To provide high quality commercial, analytical, and logistical support across the GES team to ensure the commercial manager, sector leads, account managers and business pursiot roles fulfil their roles effectively.
Context
The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK. E&E achieves this by enabling people across the world to access the life- changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.
Global Exams Services is the second biggest part of the exams business after IELTS. Annually we deliver just under 2,000,000 exams for over 140 awarding organisations. We deliver exams for clients in four main areas, (Schools, Professional, English & University), and are moving increasingly into the Technology Enabled Assessment (TEA) space going forward.
This role will provide crucial commercial and administrative support to the Global Exams Services team in the UK, as well as colleagues working to deliver these exams across the globe.
You will be expected to work closely with the following senior stakeholders:
- Head of Global Exams Services
- Head of Commercial & Business Development
- Head of School Exams
- Head of Professional, University & English Exams
- Head of Exams Marketing – Assessment and Exams Services
Main accountabilities
- Develops high quality internal and external communications such as regular newsletters, activity updates and bulletins.
- Maintains and develops internal and external websites by creating high quality, relevant and up to date content and getting such content published through the relevant support teams.
- Supports senior managers with meeting minutes, agendas, and calendar management.
- Responds to awarding body enquiries and manage external mailboxes in a timely and appropriate manner.
- Independently sets up and runs internal webinars for global exams colleagues to communicate a range of key commercial processes, standards, policies and Awarding Body requirements.
- Understands the use of British Council systems to complete financial tasks such as raising Purchase Orders, Sales Orders and Credit Notes, and able to support team in such activities.
- Works with clients and internal teams to ensure invoicing and payment processes operate smoothly and efficiently.
- Manages data collection, management, and analysis to support account management and business pursuit functions.
- Builds effective working relationships with a variety of SBU and regional colleagues, and uses a range of information-gathering techniques, to maintain a full and current understanding of product developments and priorities.
- Contributes to the planning, monitoring, execution, and evaluation of promotional, marketing, PR and outreach collateral/activities within their area of product / programme / customer / market focus.
- Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon.
Role specific knowledge and experience
- Demonstrable experience of managing communications with a variety of audiences
- Demonstrable experience of providing high quality administrative and logistical support
- Demonstrable experience of being commercially and strategically focused
- Demonstrable experience of creating a professional and standardized working environment
Role specific skills
- Advanced MS Office knowledge
- Strong communication skills through variety of mediums
- Online presentation skills
- Strong interpersonal skills
- Good organisational and planning skills with the ability to multi-task and prioritise effectively.
Closing date: 29th February, 11:59 UK time.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
Expected salary
Location
London
Job date
Fri, 09 Feb 2024 23:44:27 GMT
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