NHS
Job title:
NHS 111 Health Advisor – Norwich
Company
NHS
Job description
Could you save lives with your voice? The Role We are looking for passionate, patient focused individuals interested in a career as an NHS 111 Health Advisor in the Norwich area. The ideal candidate will be calm, professional, and empathetic.Main duties of the jobAs a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact as the voice at the end of the line. Itll be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescriptions requests, to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?About usA high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence.Date posted26 February 2025Pay schemeOtherSalary£25,043.20 to £26,083.20 a yearContractPermanentWorking patternPart-timeReference numberVP00F66410Job locationsReed House, NorwichNR7 0WFJob descriptionJob responsibilitiesCould you save lives with your voice?The RoleWe are looking for passionate, patient focused individuals interested in a career as an NHS 111 Health Advisor in the Norwich area. The ideal candidate will be calm, professional, and empathetic. Skills:As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact as the voice at the end of the line. Itll be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescriptions requests, to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?Qualifications:A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence. Keywords:We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Job descriptionJob responsibilitiesCould you save lives with your voice?The RoleWe are looking for passionate, patient focused individuals interested in a career as an NHS 111 Health Advisor in the Norwich area. The ideal candidate will be calm, professional, and empathetic. Skills:As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact as the voice at the end of the line. Itll be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescriptions requests, to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?Qualifications:A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence. Keywords:We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.Person SpecificationGeneral RequirementsEssential
- Please refer to job description above
Desirable
- Please refer to job description above
Person SpecificationGeneral RequirementsEssential
- Please refer to job description above
Desirable
- Please refer to job description above
Expected salary
£25043.2 – 26083.2 per year
Location
Norwich
Job date
Fri, 28 Feb 2025 08:20:55 GMT
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