NHS 111 – Workforce Planning Coordinator

Job title:

NHS 111 – Workforce Planning Coordinator

Company

Practice Plus Group

Job description

Are you organised, proactive, and ready to play a key role in a busy healthcare contact centre? We’re looking for a Workforce Planning Coordinator to join our team in Bristol. You’ll build and maintain shift schedules, manage resource allocation, and ensure our operations run smoothly in line with call demand.What you’ll be doing

• Create and manage core shift schedules using workforce management systems (preferably Verint)
• Handle urgent and routine scheduling, including rosters, coaching sessions, meetings, and shift swaps
• Process annual leave requests and optimize break/lunchtime distribution for operational efficiency
• Monitor staffing levels to ensure compliance with employment legislation and support team availability
• Maintain accurate workforce data and support resource management across multiple teams
• Provide backup support during team member absences

What we’ll look for in you

• Experience in resource management and line management
• Strong administrative skills and understanding of financial targets
• Knowledge of workforce management systems is preferred
• Calm, adaptable, and able to work effectively in a fast-paced, dynamic environment
• Excellent communication and organisational skills, with the ability to prioritise competing demands
• Proficient in MS Office (Excel, Word, PowerPoint)
• Willingness to travel between PPG locations

Qualifications:

• Basic educational attainment; experience preferred

If you’d like to learn more about this role, or have any questions, please contact Valentin onPractice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.LocationSouth West NHS 111 ServicePositionAdministration and Business SupportAdvertising SalaryNot SpecifiedVacancy TypePermanentSchedule TypeFull TimeRewards & BenefitsFlexible workingPhysical and mental health supportRefer a friend schemeBlue Light Card, Boundless card and Costco membership eligibilityAward winning ED&I programmeTraining & DevelopmentTailored CPD training delivered via our bespoke Learning Management System.Extensive training courses accessible via Practice Plus Group Skills Academy.Great development and career progression opportunities.At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

Expected salary

£28250 per year

Location

Bristol Area

Job date

Wed, 16 Jul 2025 07:16:30 GMT

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