Background

Office/Unit/Project Description

UNDP, as an integral part of its mission to fight poverty and improve the lives of people around the world, is committed to being open, transparent and accountable. As part of this commitment, UNDP adopted International Public-Sector Accounting Standards (IPSAS) on 1 January 2012 and established the Global Shared Services Centre (GSSC) to serve UNDP’s network of offices (covering 166 countries around the world) in the
provision of financial and accounting services. The GSSC has been fully functioning since 2012 and is presently expanding the breadth of its services to support expanded finance, accounting and procurement processes as well as to provide training to UNDP Offices where needed. In addition to their day-to-day operations, the GSSC personnel are also involved in supporting UNDP’s country offices through transactions support training where needed.

The Global Shared Services Centre (GSSC) within the Bureau for Management Services (BMS) supports all UNDP offices and units with the provision of transactional services. This includes a core set of transactions in Finance and HR that are already being handled by the Global Shared Service Centre (GSSC) in Kuala Lumpur. The GSSC is led by the Director who reports to the Director of Bureau for Management Services (BMS).

Under the guidance and direct supervision of the ICT Specialist, the ICT Assistant provides ICT services, support the management of ICT systems, provides daily tier 1 technical support to users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach.

The ICT Assistant works in close collaboration with the Directorate, GSSC and non-GSSC teams, and UNDP HQ staff for resolving ICT-related issues, collaborates with other ICT Staff.

Duties and Responsibilities

Scope of Work

1. Supports implementation of ICT management systems and strategies, focusing on achievement of the
following results:
• Compliance with corporate information management and technology standards, guidelines and procedures
for the GSSC technology environment.
• Support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and
improved client services.
• Provision of inputs to the GSSC administrative business processes mapping and implementation of the
internal standard operating procedures (SOPs).
• Provision of inputs to preparation of results-oriented workplans.

2. Ensures effective functioning of the GSSC hardware and software packages, focusing on the achievement
of the following results:
• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Assistance in the installation of commercial and in-house developed software and related upgrades
• Assistance in upgrading patch and anti-virus programs on a timely basis.
• Monitoring of file server traffic, usage and performance on a frequent and regular basis.
• Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.

3. Supports networks administration, focusing on achievement of the following results:
• Assistance in trouble-shooting and monitoring of network problems.
• Response to user needs and questions regarding network access.
• Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.

4. Provides administrative support, focusing on achievement of the following results:
• Maintenance of an up-to-date inventory of software and hardware.
• Maintenance of a library of ICT related reference materials.
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
• Maintenance of the filing system ensuring safekeeping of confidential materials.
• Extraction of data from various sources.
• Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables
and reports as required.
• Provision of ICT support to key events.

5. Ensures facilitation of knowledge building and knowledge sharing in the GSSC, focusing on achievement of the following results:
• Participation and assistance in the organization of training for the GSSC staff on ICT issues.
• Sound contributions to knowledge networks and communities of practice.

Competencies

Cross-Functional & Technical competencies

Required Skills and Experience