NHS
Job title:
Operational Support Officer
Company
NHS
Job description
This is a key role in supporting the operational delivery of our system operations centre. You will directly support the duty lead in a proactive approach to managing urgent and emergency care for patients across Suffolk & North East Essex. This role provides an excellent opportunity to gain experience of a wide area of health and care.Candidates will need to be organised, able to solve problems and work to tight deadlines whilst maintaining accuracy and attention to detail.Excellent communication skills and a friendly, approachable nature are essential for this role as you will have lots of contact with system providers.The system operations centre coordinates the Integrated Care Systems response to system pressures includinghospital bed pressures and queuing ambulances at busy emergency departments across the region in order to improve system working and performance. It provides a clear point of contact in hours as the centre for operational understanding and management of system pressures and actions.As part of the operations directorate you will work across 7 days (rota pattern with maximum of 4 days in any 7 day period) covering 8am-6pm, to include weekend working enhancements to your pay (1:3 weekends).Please note, due to the ongoing cost reduction programme and restructure underway at SNEE ICB ,prior consideration for this role may be given to existing staff who are affected by this programme and this role may be removed from the recruitment process at any time.Main duties of the jobFollow standard operating procedures for the Operations Hub to enable a universal way of workingthroughout the team. Work collaboratively with the wider team to develop and update the Operations Hub standard operating procedures as required.Ensure there is utilisation of a consistent format for key briefings and maintain effective andaccessible information systemsProvide accurate records of meetings and update logs. Manage actions from meetings that areassigned to the Operations Hub, briefing colleagues on required actions to be completed, securing updates to ensure actions are completed in a required timeframe and to accurate and appropriate professional standards.Responsible for scheduling meetings including booking venues for events and sourcing materialsrequired.Work with the operational hub team to ensure all meetings are supported appropriately for theOperations Hub, Escalation Team and EPRR.About usThe NHS Suffolk and North East Essex ICB plan and buy healthcare services for over one million people. Working within a total budget of £1.5bn per year, we serve some of the poorest and wealthiest communities in the UK.In addition to consolidating our own resources and expertise, we are also building powerful alliances with our partners in the local government, healthcare, community and voluntary sectors. Because we know that together, we can achieve the best possible health outcomesWe are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff with many initiatives in place to make us an employer of choice and an organisation that employees are proud to be part of.Date posted13 September 2024Pay schemeAgenda for changeBandBand 4Salary£25,147 to £27,596 a yearContractPermanentWorking patternFull-time, Flexible workingReference numberD9710-ICB382Job locationsAspen HouseStephenson RoadColchesterCO4 9QREndeavour House8 Russell RoadIpswichIP1 2BXJob descriptionJob responsibilitiesThis is a position that provides effective and efficient support to the System Coordination Centre both in and out of hours and is the key point of contact for colleagues on daily operational issues as the team supports all providers across the health and care system in a proactive and reactive way.This position takes a key role in data collection and information from health and care providers to enable timely and accurate data visibility.If you have good administrative skills, work well within a team and are keen to progress to more hands-on support this may be the opportunity for you. This role is uniquely placed to provide you with valuable system and operational insight across multiple organisations of health and care and has close links to our resilience (emergency) planning team.Key tasks include receiving system updates and escalations, supporting the hub lead to take actions whilst monitoring operational metrics, sourcing data and providing reports. Proactively highlighting issues and supporting resolutionsTo provide effective and efficient support to the operational hub both in and out of hoursSupport liaison with professional partners to ensure effective delivery of operational hub functionsSupport information and data collection from health and care providers to enable timely and accurate data visibility Job descriptionJob responsibilitiesThis is a position that provides effective and efficient support to the System Coordination Centre both in and out of hours and is the key point of contact for colleagues on daily operational issues as the team supports all providers across the health and care system in a proactive and reactive way.This position takes a key role in data collection and information from health and care providers to enable timely and accurate data visibility.If you have good administrative skills, work well within a team and are keen to progress to more hands-on support this may be the opportunity for you. This role is uniquely placed to provide you with valuable system and operational insight across multiple organisations of health and care and has close links to our resilience (emergency) planning team.Key tasks include receiving system updates and escalations, supporting the hub lead to take actions whilst monitoring operational metrics, sourcing data and providing reports. Proactively highlighting issues and supporting resolutionsTo provide effective and efficient support to the operational hub both in and out of hoursSupport liaison with professional partners to ensure effective delivery of operational hub functionsSupport information and data collection from health and care providers to enable timely and accurate data visibilityPerson SpecificationQualificationsEssential
- Level 2 Maths and English
- Trained Loggist or to be trained as a Loggist
ExperienceEssential
- Experience of successfully managing tasks and working with other people to ensure objectives and deadlines are met and quality maintained
- Excellent time management skills with ability to reprioritise
- Problem solving skills and ability to respond to sudden unexpected demands
- Skills for communicating complex information and administrative matters, requiring developed interpersonal and oral/written communication skills
- Experienced at minuting system wide meetings
- Knowledge of the current Health and Care system
- Experience of successfully operating in a politically sensitive environment
- Experience of communicating with members of the public in a patient or customer facing context
OtherEssential
- Ability to travel routinely within the Suffolk and North East Essex and to travel outside the region, as required, for the role
- Willingness to work out of hours as part of the Operations Hub rota
Skills & AbilitiesEssential
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
- Excellent communication skills both written and verbal
- Formal minute taking skills
- Ability to foster good working relationships
- Intermediate skills in using Microsoft 365 products
- Ability to prioritise and respond flexibly to frequent changing demands
- Ability to manage and deliver to deadlines and within resources
- Ability to attend meetings and process correspondence containing highly sensitive information
Personal AttributesEssential
- Team player
- Highly motivated, resourceful and proactive approach
- Ability to work under pressure and within a busy and challenging environment
Person SpecificationQualificationsEssential
- Level 2 Maths and English
- Trained Loggist or to be trained as a Loggist
ExperienceEssential
- Experience of successfully managing tasks and working with other people to ensure objectives and deadlines are met and quality maintained
- Excellent time management skills with ability to reprioritise
- Problem solving skills and ability to respond to sudden unexpected demands
- Skills for communicating complex information and administrative matters, requiring developed interpersonal and oral/written communication skills
- Experienced at minuting system wide meetings
- Knowledge of the current Health and Care system
- Experience of successfully operating in a politically sensitive environment
- Experience of communicating with members of the public in a patient or customer facing context
OtherEssential
- Ability to travel routinely within the Suffolk and North East Essex and to travel outside the region, as required, for the role
- Willingness to work out of hours as part of the Operations Hub rota
Skills & AbilitiesEssential
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
- Excellent communication skills both written and verbal
- Formal minute taking skills
- Ability to foster good working relationships
- Intermediate skills in using Microsoft 365 products
- Ability to prioritise and respond flexibly to frequent changing demands
- Ability to manage and deliver to deadlines and within resources
- Ability to attend meetings and process correspondence containing highly sensitive information
Personal AttributesEssential
- Team player
- Highly motivated, resourceful and proactive approach
- Ability to work under pressure and within a busy and challenging environment
Expected salary
£25147 – 27596 per year
Location
Ipswich, Suffolk – Colchester, Essex
Job date
Sun, 15 Sep 2024 05:22:02 GMT
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