Operations Analyst (USD Wire)

Job title:

Operations Analyst (USD Wire)

Company

Bank of America

Job description

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.You will be an Inbound Call Center Customer Service Rep receiving multiple USD Wire calls throughout the day. Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 40+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.Required Qualifications:Must have strong inbound call center work experience in a fast pace environment.Experience receiving at least 40+ USD Wire calls throughout the business day,Exceptional Customer Service experience and excellent oral and written communication skillsTyping and Data entry experienceExcellent time management and prioritization skills, with ability to meet deadlines under pressureExperience with working independently and on teamsExperienced with Microsoft Office Suite, especially ExcelExperienced with managing multiple priorities and multi tasksDesired Qualifications:Expert level Excel experienceWorking knowledge of payment investigations system ​Electronic Wiring and Financial industry experienceBusiness, Finance, Accounting, Economics, or similar major preferredSkills:Attention to DetailCustomer and Client FocusMonitoring, Surveillance, and Testing ProcessPerformance ManagementResearchAdaptabilityBusiness AnalyticsCritical ThinkingReportingWritten CommunicationsData ManagementPolicies, Procedures, and Guidelines ManagementProcess DesignProcess EffectivenessStrategic ThinkingShift: 1st shift (United States of America)Hours Per Week: 40

Expected salary

Location

Richmond, BC

Job date

Wed, 02 Apr 2025 23:00:17 GMT

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