Operations Coordinator, Institutional Relations

Job title:

Operations Coordinator, Institutional Relations

Company

CIEE

Job description

Position: Operations Coordinator
Reports to: Senior Operations Manager, Institutional Relations
Department: GInstitutional Relations, Operations
Location: Remote, US field-based (see location requirements below).Who we are:CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.Why work with us:

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are: The primary role of the Operations Coordinator will be to support the Senior Operations Manager with Scholarships & Grants-related tasks and assist our Events and Logistics Manager in the administrative tasks involved with planning, budgeting, and executing CIEE events.
Successful candidates will be responsible for understanding the ins and outs of CIEE’s portfolio of Scholarships & Grants and CIEE Events. You will be part of the Institutional Relations Operations Team within the Global Enrollment Management Group. While directly reporting to the Senior Operations Manager, you will also internally liaison with Enrollment Advisors, Admissions Advisors, Managers of Institutional Relations, and other members of the Global Enrollment Management Group. As the industry leader, CIEE takes pride in the level of funding available for our Study Abroad programs.What you’ll do:

• Assist the Senior Operations Manager with timely review of Scholarships and Grants Applications.
• Respond to e-mails in a group inbox from both internal and external clients regarding CIEE Scholarships and Grants within a 24-hour response time.
• Mail merge Scholarships and Grants related decisions to students and their institutions.
• Assist the Senior Operations Manager with review and updates to materials related to CIEE’s diverse portfolio of Scholarships and Grants.
• Assist Logistics and Events Manager with CIEE event planning, expense reporting and budgeting.

• End-of-month expense auditing for all CIEE Events.
• Study Fair support:

• Track requests.
• Ship and track materials.
• Request Formula links.
• Support Individual Site Visit requests.

Attend events if needed.

• Provide exceptional customer service to internal and external clients.
• Document e-mail communications within our CRM.
• Other duties as assigned.

What you’ll bring:

• Bachelor’s degree with a minimum of 1-2 years’ experience in sales and/or customer service orientated field required.
• Study abroad experiences are strongly preferred.
• Must have a high “emotional quotient” (EQ); be approachable, friendly, and able to exude empathy, and control in all communications.
• High aptitude for attention to detail, strong problem-solving ability, strong written and oral communication skills, a service-oriented mindset, strong organizational skills, excellent time management skills, and ability to multi-task.
• Ability to work independently and as part of a team. Demonstrate initiative while also being open to feedback and taking direction when needed.
• Budgeting and accounting experience preferred.
• Microsoft Office 365 (especially MS Excel) and Salesforce skills are preferred but will train the right candidate.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.

Location Requirements:The position is available to applicants in Canada and the United States, except for applicants residing in:Washington (state)ColoradoCaliforniaJersey City, NJDiversity Matters:CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.Due to federal regulations, a reference and background check will be conducted as a condition of employment.

Expected salary

Location

USA

Job date

Sun, 16 Jun 2024 04:31:27 GMT

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